Concierge - Scottsdale, AZ

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Retail Concierge holds a combination of cultural interests, paired with strong desire to provide impeccable and exceptional concierge service for a multi-use property, including retail, dining, and office space.
A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details for and promoting upcoming in-center and retailer events.
The right candidate will have a passion for fashion, culture, food and wine, art, and music! The Retail Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene! This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable.
A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).

What You'll Be Doing

· Greets and assists all guests and property personnel in an efficient and courteous manner 

· Defines, communicates, and maintains high standards of guest service at all times 

· Provides a luxury lifestyle experience for property guests as they visit the center or reach out via phone, email, or digital channels 

· Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. 

· Informs and suggests opportunities to engage guests in center-wide retailers, events, theaters, spas, and restaurants available at or around the property and local area.  

· Other duties as assigned

 SKILLS AND APTITUDES 

·       Passionate about providing exceptional service and interpersonal relationships

·       Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property 

·       Strong communication skills

·       Excellent problem-solving skills 

·       Has flexible working hours and a proven record of dependability and punctuality 

·       Able to complete multiple tasks while maintaining a pleasant and professional demeanor 

·      Appears polished and professional and consistently adheres to company dress code and grooming guidelines 

·       Follows all policies and procedures outlined in JLL and client handbooks 

·       Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs, and Microsoft Office (required) 

·       Other Duties as assigned

What We're Looking For

·       Two or more years of previous high-end retail, fine dining, or VIP hospitality

·       Prior experience with luxury hotel, retail, or restaurant “front of house” guest service preferred 

·       Previous community involvement or networking experience is preferred 

 

What's In It For You

• Join an industry leader and shape the future of commercial real estate

• Deep investment in cutting edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.