Senior Facility Manager - Andover, MA

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Major Activities and Responsibilities:
 
Client Service

• Serves as the JLL Client Relationship Manager with client stakeholders for their campus and associated buildings
• Establish a “Safety First” culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors.
• Provide leadership, vision and guidance to the operations, maintenance, and manufacturing support services functions (as appropriate)
• Is the first line of defense and leader in establishing the compliance culture required by the JLL team to operate in a GMP manufacturing environment.
• Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP, SLA, KPI, Satisfaction Surveys and Scope of Work (SOP) requirements.
• Understand in detail the contract scope and manage to that delivery while also recognizing opportunities to improve customer experience, outcomes and/or operational savings
• Operate and maintain in a GxP manufacturing environment all IFM indirect equipment and services 
• Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings.
• Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA’s and scopes of work.
• Ensure GMP/GLP/GDP compliance by ensuring completion of all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time.
• Ensure all safety, environmental, and GxP standards are strictly adhered to within managed facilities.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
• Promote customer and JLL related sustainability initiatives by participating in demand response, recycling program and support special events (Earth Day, Energy celebrations, Energy Team initiatives).

Skills

• Strong interpersonal skills and problem-solving ability.
• Excellent verbal / written communication and presentation skills.
• Proven record of providing excellent internal and external customer service. Knowledge of standard business and accounting practices. Knowledge of Excel and ability to analyze data.

Education

• Bachelor’s Degree or equivalent; Business and/or Engineering degree preferred.
• 7+ year’s pharmaceutical GMP facility management experience with demonstrated ability to exercise proper judgment.
• Knowledge of Energy Reduction and Sustainability Programs.
• Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).
• Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations.

 
Financial Targets 

• Effectively manage site operating expenses to meet/exceed glide path savings targets. (Savings must be documented and tracked by initiative).
• Develop and submit a detailed site/campus operating budget annually.  Provide monthly variance analysis and submit all periodic forecasts by assigned due dates. 
• Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances.
• Ensure your team actively participates in benchmarking to validate performance against peers and to actively pursue improvement opportunities Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.
• Work with Facility Coordinators, Facility Managers and Contract Services to ensure all financial processes are followed for competitive bids, CORs process, issuing POs, and receipting work.

Employee Management

• Drive employee engagement and foster a strong team culture
• Establish site level goals in conjunction with Director of Operations and cascade objectives into our JLL team’s Performance measuring system (Workday)
• Provide superior employee management to all direct reports.
• Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers.
• Maintain an effective succession plan for yourself and all team members.
• Complete and submit goals/objectives, mid-year reviews and year-end accomplishments by required due dates.
• Manage and engage in the on-going performance review process for all direct reports by required due dates.
• Recognize success of the team and the individual using appropriate recognition and rewards.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.