Residential Facilities Manager - London, GBR

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Portolio consists of assets in:

Ashford

Bedford

Bristol

Leicester

Candidate are required to drive and have access to their own vehicle

Role Summary

JLL represents a highly regarded national Build to Rent operator that places the customer at the centre of their approach. With a strong emphasis on Single Family Housing and long-term growth objectives, JLL has formed a collaborative partnership with the client to support the realisation of their vision and strategy throughout the UK. The client's vision is centred around delivering an exceptional rental experience within sustainable homes and communities.

The successful candidate will join a growing team within the Property and Asset Management (PAM)  team, delivering a first class residential Facilities Management service and assisting with the mobilisation of new Build-to-Rent assets across the UK. You will be based remotely but will be required to travel to site.

Team Structure

Reporting to the Senior FM and taking direction from the PAM Residential Team, the Residential FM may have line management responsibilities for Assistant Residential Facilities Manager(s) in the region. You will work closely in a number of ‘virtual teams’ within PAM including Scheme Hosts, Portfolio Managers, Portfolio Operations Manager, and the Client Financial Services Team.

Key Responsibilities

Facilities Management

In collaboration with the designated Scheme Host and Portfolio Manager, you will assume responsibility for achieving operational facilities-related client KPIs as outlined in the Property Management Agreement (PMA) and/or any other mutually agreed-upon client initiatives.

Key duties include

• Understanding the Clients' lease terms and tenants' agreements to determine the extent of facilities management responsibilities and service provision
• Ensuring the timely and cost-effective completion of reactive and planned maintenance requirements
• Have knowledge of all building equipment and ensure maintenance contracts are in place to cover operation and maintenance requirements
• Manage properties in accordance with JLL's policies and procedures, ensuring adherence to best practices as outlined on the PAM Process Hub site
• Monitor vacant/void properties as per the clients' insurance policy, where applicable
• Implement regular inspection programmes in compliance with insurance and regulatory requirements
• Assist in submitting insurance claims and obtaining quotes or works as instructed by insurers or loss adjusters as necessary
• Ensure properties are ready for sale, handling due diligence inquiries related to facilities for both disposals and lettings.

Teamwork

• Regularly communicate with the Scheme Host and Portfolio Manager, acting as the main contact for guidance and advice in relation to site operations
• Notify the Scheme Host, Portfolio Manager, and Portfolio Operations Manager of any relevant information that may impact valuation or investment decisions, including assisting in monitoring Tenant's compliance with contractual obligations

Risk and Compliance Management

• Undertake monthly site inspections for each property in the portfolio, or as needed
• Adhere to established procedures for JLL's out-of-hours coverage and emergencies
• Maintain high-quality health and safety practices in accordance with JLL's Risk and Compliance management programme, including environmental and sustainability policies
• Have a working knowledge and understanding of the Building Safety Act
• Develop and implement disaster planning procedures, site contractor regulations and an out-of-hour emergency response process

Service Partner Liaison and Management

• Ensure the procurement of supplies and services at the property follows JLL's procurement programme, including the use of accredited contractors and purchase ordering systems
• Monitor contractor performance and review service contracts where necessary

Financial Management

• Assist in the financial management of the properties, including monitoring budgets, reporting variances, and adhering to accounting practices

Customer Experience Management

• Provide support in implementing customer experience and operational strategies for your portfolio, working closely with our service partners

Minor/Major Works Management

• Assist JLL building surveyors, architects, and consultants in the delivery of major works
• Identify and coordinate minor planned works with the Portfolio Manager and Portfolio Operations Manager

Required Qualifications, Skills and Experience

• Strong understanding of both residential and commercial property sectors and ability to identify opportunities for business improvement
• Proficient in stakeholder management and effective communication of business ideas
• Previous experience in the property industry or a related field, with a focus on client or customer relations, or a background in commercial facilities management
• Enthusiastic about driving operational business change and embracing new ideas
• Proactive and able to take initiative in a competitive, fast-paced, and dynamic environment
• Qualifications such as IWFM (BIFM), IOSH or similar in facilities operational management
• Foundation level 3 or above certification from IRPM
• Exceptional organisational and communication skills, both verbal and written
• Motivated to achieve targets and deliver results
• Knowledgeable about safety, quality, and cost-related risks
• Possession of a clean driving licence and personal mode of transport

Location:

Remote –Bedfordshire, GBR, Birmingham, GBR, Bristol, GBR, Gloucestershire, GBR, Kent, GBR, Leicestershire, GBR, London, GBR, Oxfordshire, GBR, West Midlands, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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