Professional, Facilities Management - Chennai, TN

Duties responsibilities 

  What this job involves –  

Site Operations  

• Strategize and oversee end-to-end operationalization of the table space C-suite offerings, ensuring top-notch hospitality experiences. 

• Create a comfortable and welcoming environment for C-suite executives and their guests. 

• Maintain up to date VVIP/visitor information to enhance agility in the workplace. 

• Host and attend to VVIPs and their guests throughout their visit, ensuring the highest level of hospitality. 

• Curate menus to meet the requirements of different business units and ensure high standards are met. 

• Manage communication and feedback processes within the team. 

• Support special events by managing servers and tea ladies and catering to the F&B (Food & Beverage) needs of C-suite employees and VVIPs. 

• Manage vendors to provide first-class consumables for an enhanced space experience. 

•  

Customer Services 

• Foster a sense of community and create happiness at work for our team, our client and their guest. 

• Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring, and timely service. 

• Govern and train team members to showcase and represent high level of hospitality while running the space  

• Ensure grooming guidelines are set to ensure brand consistency 

Visitor Management  

• Provide personable and seamless visitor registration services for the C-suite and VVIP guests 

• Creating welcome packs for VVIP guest / visitors  

• Plan and execute F&B during meetings and conferences with Server and Tea Ladies 

• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). 

• Enhance safety and security of our client’s facility by management of visitor movement. 

• Execute emergency response plan to ensure safety of client and guest when necessary. 

Concierge Services 

• Act as the bridge to concierge services with local expertise and insider knowledge.  

• Manage transportations request from visitors and employees with Travel desk. 

Conference Meeting Room Booking  

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.  

• Enhance user comfort and services by efficient turnaround of meeting rooms.   

• Plan experiences and community events with team members within and beyond the office, that unite people and inject fun into the workplace. 

Candidate Specification 

Experience  

• 8 years’ experience in the Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry) 

• Managed high-profile management team (e.g., C-suite & VVIPS) 

• Prior experience in managing meeting room services is an advantage 

• Degree from an accredited institute  

Task Skills  

• Proficiency with Microsoft Word, Excel and PowerPoint. 

• Good command of verbal and written English 

• Proactive mindset and ability to manage C-suite and VVIP personnel’s 

• Knowledge of food handling and white glove service skills are essential 

Personal Skills  

• Ability to meet tight schedules and deliver high quality of work  

• High level of communication and interpersonal skills   

• Good Grooming throughout the day to ensure professionalism