Senior Manager - Client Onboarding - Mumbai, MH

JOB DESCRIPTION

TITLE : Senior Manager - Client On boarding (Transition)
BUSINESS UNIT Integrated Facilities Management
REPORTING TO Head, West Asia Client On boarding

POSITION GOALS

To provide comprehensive transition (implementation) management services to the Work Dynamics business, covering all aspects of delivery to ensure a smooth transition to Jones Lang LaSalle.

To achieve financial and other targets established as part of each Transition. This position is based out of Bangalore. However, S/he will be expected to assist other regions as workload
demands.

DUTIES & RESPONSIBILITIES

The Transition Manager must be a team player and work with other members of the Work Dynamics business to meet all key performance indicators required from each Transition.
Key Responsibilities Include:
• Overall management of transitions which have Regional or Strategic importance
• Use of the standard transition tools to effectively manage a successful transition
• Update the appropriate transition plan and tracking tool for each transition to ensure it is client specific and it is circulated on a periodic basis to all key stakeholders
• Development of key protocols for each Transition (comms, meetings etc)
• Coordination and control of resources required to complete each Transition, including, but not limited to:
o Operations

o Human Resources
o Help Desk
o Planned Maintenance
o Vendor Management
o Information Systems (One View/ Reporting etc)
o Management Agreement
o Performance Indicators
o Service Level Agreements
o Policies and Procedures
o Financial Management (including relevant systems)
o Lease Administration
o Client Specific Requirements

• Ensure all functional specialists lead their respective activities, actively participate during the Transition and provide all the required information
• Conduct Transition Workshops with each new client
• Constantly communicate with all Key Stakeholders throughout, during every transition
• Oversee Project Management, Lease Administration and Commercial Markets Transitions if they form part of a 3X Integration Account (i.e. service offering of more than one business line)
• Work with Business Development to close out all outstanding Management Agreement issues, including performance indicators and terms and conditions

(work with Legal to close out)
• Ensure an effective handover brief from Business Development takes place for each Regional and/ or Strategic Transition
• Actively undertake functional work where a business resource is not available
• Work with IT to ensure all Information Systems are implemented, including system access, e-mail and password requirements.
• Ensure a OneView site has been established for each Account – including the completion of the Knowledge Plan and Framework for the site establishment
• Ensure completion of all data templates
• Work with Nerve Centre to ensure the implementation of all planned maintenance and compliance activities
• Tender for new services during transition as required
• Establishment of Account specific policies, procedures and workflows as required
• Provide Transition budgets to business development for inclusion in proposals
• Effectively monitor and manage the Transition within budget
• Establish the necessary Transition Cost Code for each Transition
• Work with local finance to finalise all billing requirements
• Provide Transition information to Business Development and START as required
• Participate in Client Presentations as required
• Assist other Transition Managers where workload demands
• Participate in regular regional Transition meetings to discuss current workloads, processes and pipeline work
• Manage multi Transitions at any one time
• Ensure each Transition is closed out by issuing a Satisfaction Survey to the client and/ or Account team

KEY PERFORMANCE MEASURES
• Transition Surveys – Issue 100% Surveys and facilitate conversion of  at least 75% of both internal and external clients of all transitions undertaken
• Achieve a Satisfaction rating of no less than 4.2 out on a scale of 5 for all transitions surveyed
• Update on a Monthly basis the Transition Workload Plan
• Provide regular feedback to Senior Management on the progress of transitions
• Periodically update the Transition Services Best Practice website and advise Senior Management and Key Stakeholders of any significant change in process or practice

BEHAVIORS

LEADERSHIP

• Sets objectives and measurable goals during transition and motivate others to achieve them.
• Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements

PERSONAL EFFECTIVENESS

• Coaches and develops staff and provides regular feedback and guidance.
• Set stretch targets for self and others, monitors and manages individual and team performance

DECISION MAKING

• Is able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results

RELATIONSHIP BUILDING

• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients to achieve the best transition outcomes.
• Gains respect of colleagues and clients alike.

COMMUNICATION

• Regularly communicates vision, strategy, plans and performance in a clear and motivational manner throughout each transition
• Listens effectively and communicates through actions and example.

The above are minimum requirements and are subject to change from time to time as required.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.