Site Facilities Coordinator - Tokyo, Japan

Job Title

ポジション

Site Facility Coordinator

Department

部署

Work Dynamics

Account Management

Reporting Relationships

マネージャー

Service Manager or Site Manager

Location

勤務地

Tokyo

Introduction

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. With high focus to create a workplace that is inclusive and reflects the diversity of the cities they serve—where everyone can be their authentic self, and where that authenticity is celebrated as a strength. By creating an environment where people from every background can thrive to make a better company - for employees and customers.

Responsibilities

職責

The candidate will be experienced in providing outstanding services in support of Meguro Office Management, proactively leading, monitoring and managing onsite Client account activities.  Effective in managing direct and indirect reports, you will guide individuals to support Client requirements.  Authenticity and a genuine desire to deliver professional, value-focused services exceeding Client expectations will drive your success.

Operational Management

• Manage vendor services such as facilities management, reception, mail operation, meetings and events, cleaning, waste & recycling, and vending machines.
• Lead the office inspection and find the defect before escalated by users. Find root cause of issue and deliver the temporary/permanent solution.
• Monitor and maintain office equipment and supplies.
• Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates.
• Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained.
• Manage food and kitchen facilities – provide direction to housekeepers.
• Manage Trouble Ticket and Requests - interface with internal customers and action queries promptly in line with service level agreements.
• Manage day-to-day health and safety issues – Manage EHS related operations: primarily conduct and maintain records of fire safety teams/fire drills/safety equipment/training.
• Assist in the organizing of internal events hosted by the users.
• Managing the quality of conferencing facilities.
• Raise purchase orders and receive the invoice on time.
• Manage Wiki pages and other communication channels for the Managed Facility.
• Deputize / provide cover for Building Operations Coordinator / Facilities Manager when appropriate.
• Regional initiative - Collaborate with regional team to implement regional/global initiative onto the local sites.

Responsible for all other duties and tasks relating to facility operation.

Vendor Management

• Manage vendor contract, budget and spending.
• Monitor processes the key performance indicator to quantify the efficiency, effectiveness, quality timelines and compliance of the vendor.
• Manage the meetings with vendors to report on issues, recommendation, best practice/innovations and cost saving.
• Establish good relationship with vendors to deliver the best services to the client.

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Experience

• Be familiar with the Scope of Work (SOW) and assist Reporting Manager in the delivery of

Client Satisfaction

Uninterrupted site operation

Continuously improving services

• Possess good IT skills
• Proficient in MS Applications such as Excel, Word and PowerPoint

The person we need will be:

• Meticulous and organized
• Team player
• Integrity and honesty
• Possess good interpersonal, oral and written communication skills
• Possess strong presentation skills
• Must be prepared to query if guidelines/procedures are not in order

Core Competencies

• Work well with key stakeholders and other departments/functions
• Possess the requisite technical skills
• Establish and maintain good relationships with colleagues
• Communicate effectively orally and in writing
• Positive influence to others
• Listen actively
• Team player, motivate and engage with colleagues

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.