COMPLETE Operations Coordinator - Senior Associate

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

The opportunity

Operations coordinator will carry out a wide range of administrative and coordinating activities for leadership/teams, utilizing the processes and tools of the Operations Management CoE team. Operations coordinators will interface regularly with wider team members and other GDS support functions. In this role, the operations coordinator is expected to make independent decisions, exercise sound judgment and discretion, and review or coordinate the work of others. Attention to detail, ownership of the entire process, coordination with geographically dispersed stakeholders and a driving personality is crucial to success in this role.

 

Your key responsibilities

• Prepare dashboards to provide status updates, generate insights, assess performance in terms of pipeline, revenue, Data Cleansing etc.
• Prepare documents, presentations, and dashboards for meetings or for the leadership that are ready for circulation to senior leadership - consistency, font sizing, slide spacing, page numbering - meeting EY standards
• Coordinate with other internal teams, e.g. Knowledge, AWS, BMC, Finance, Technology, etc. to leverage existing skills for achieving project goals
• Data aggregation activities by sourcing the required information from both internal and external sources
• Support maintenance of SharePoint sites by managing content
• Maintenance of distribution lists and regular audits to ensure continued alignment
• Provide inputs for process improvement, building efficiencies, automation, standardization etc
• An analytical mindset and inclination for problem-solving

 

Skills and attributes for success

• Content management – Familiar with maintenance of SharePoint sites, preparation of newsletters, managing surveys etc.
• Excellent Communication - Listening, reading, writing & speaking skills
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end
• Business acumen and adaptability – Capable of quickly understanding the needs of the business and be able to align with changing customer expectations
• Capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives
• Project Management – Basic understanding of Project Management concepts and tools

 

To qualify for the role, you must have

• Graduate / Post-graduate - (Business Administration and Management)
• 6-8 years of work experience
• MS Office skills: Advanced level experience in Excel reporting & PowerPoint.
• Excel – Pivot tables, look ups, filtering, conditional formatting, validation etc.
• PPT – insert graphs/shapes, alignment, text justification, text margins etc.
• Excellent reporting and analytical skills – Previous experience and proven ability to read, understand and sanitize the data, build reports / dashboards, and provide insights from the data, excellent data handling skills
• Experience working with business leaders / leadership groups

 

Ideally, you’ll also have

• Self-motivated towards continuous learning and upskilling
• Solution oriented - Ability to focus on solutions in case of ambiguity / uncertainties
• Display a positive attitude, interest to learn new things, capability to work under pressure

 

Technologies and Tools

 

• Knowledge of using data visualization tools like Power BI, Tableau, MURAL
• ARD, MDM, OneSource, Factiva, Company Infogator, BoardEx etc.

 

What we look for

 

• We are looking for a high-performing team player in an agile, fast paced environment who is assertive but also a good listener and consensus builder with executive level stakeholders. Proven ability to read, understand and sanitize the data and provide insights
• Effective time management and prioritization
• Always display high degree of professionalism and integrity

 

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

 

 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.