Credit Controller - Norfolk, GBR

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

• To collect any outstanding charges from tenants
• Provision of accurate arrears reports.
• Provide arrears statistics.
• Ensure a high level of collection rates.
• Chase tenants by telephone, fax, email or letter to recover outstanding sums.
• Achievement of client collection statistics targets.
• Have regular meetings with portfolio managers providing comments on arrears.
• Update tenant contacts on system.
• Liaise with treasury team over allocation of funds.
• Assist treasury team to ensure unallocated cash kept to a minimum.
• Prepare monthly and quarterly reports for both internal and external clients as required.
• Ensure that any management agreement targets are met.
• Instruct Enforcement Agents.
• Instruct solicitors.
• Reconciliation of tenant accounts and resolving tenant queries.
• Work within the best practice guidelines to ensure a common and consistent approach is used across the company.
• Any other duties necessary to assist with the running of the various portfolios within the team. 

Desired skills and experience for this job

• Knowledge/experience of basic accounting.
• Knowledge of Service Charges, which are applied to properties, is an advantage.
• Minimum GCSE Level education including Maths and English.
• Good Excel skills, to pivot table, VLookup level advantageous.
• Good interpersonal skills.
• Ability to work under pressure.
• Good communication skills.
• Ability to set own priorities.
• Organised and able to work to detail and to deadlines.
• Able to apply common sense.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.