Guest Services Representative - Charlotte, NC

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JOB DUTIES

• Courteously greet all tenants and visitors to the reception desk
• Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
• Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs
• Provide excellent service to all guests arriving at the building
• Answer and respond to tenant phone calls and e-mails for assistance throughout the day
• Provide guidance and information as requested from tenants and visitors to the building
• Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
• Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property
• Maintain service alert awareness and report any security issues to the designated security and/or management parties
• Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)
• Avoid all building gossip and negative conversations
• Foster a positive and professional work environment at all times
• Any additional duties as assigned

SKILLS AND APTITUDES

• Professional demeanor and appearance
• Positive and engaging personality in all work situations
• Outstanding people skills
• Ability to be flexible and adaptable
• Strong organizational skills and ability to multi-task
• Excellent oral and written communication skills
• Ability to think quickly and efficiently when confronted with a client request
• Self-starter, motivated, takes initiative, and anticipates needs of others
• Computer literacy, specifically MS Office applications and Internet
• Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.