Facilities Manager - Burlington, MA

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title: Facilities Manager
Location: Burlington, MA 01803

Reports to: East Regional FM Lead

Type of Employment: Full-time w/full benefits within 1 month of employment  

Work schedule: Monday-Friday, 8:00 AM to 5:00 PM, on-site

Additional Perks: company provided cell phone & laptop

Estimated compensation for this position is: ($81,260 – 109,940 USD per year) The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

The Facilities Manager is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of the contract. The position will be responsible for all line of business and third-party relationships with for the Burlington, MA portfolio. The position will also manage a team including Facility Management support staff and matrix management of Building Engineers.

Relationship Management 

• Manage the performance and outcomes of assigned staff reporting to the position 

• Maintain interface with third-party owners (tenants), ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues 

• Familiarity with managing critical facilities/data centers

• Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or external) and 3rd party service providers.  

• Communicate/escalate with appropriate parties (manager, client, vendors, etc.)

• Partner with client and team members to implement best practices and cost saving initiatives.

Compliance 

• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information 

• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner 

Operations

• Lead and manage all services for all contracted hard & soft service suppliers. Ensuring services are delivered consistently with agreement terms.    

• Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers.  

• Lead and manage Facilities Coordinators to support operations.   

• Manage and coordinate scheduling of 3rd party maintenance activities.    

• Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices.  

• Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards.   

• Support facility inspections of vendor performance in soft and hard services

• Support sustainability team with coordination and implementation of sustainability goals  

• Support vendor management and performance in partnership with sourcing team

Process Management 

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography 

• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process 

• Monitor overall workflow to assure timely completion within established SLA’s and KPI’s 

• Review dashboards daily

• Meet or exceed customer satisfaction rating for client’s they serve

• Support the CEM and engineering teams to assure completion of scheduled PM’s and adherence to CEM processes.  Assist as appropriate to ensure all facilities evaluated are in compliance  

• Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts owned premises as needed.

• Apply a programmatic approach to routine tasks, small projects, and other requests to support delivery of services and increase customer satisfaction.  

• Lead, manage, and assist JLL operations team with tactical planning, goals, objectives and execution. 

• Recommend, plan, and execute continuous service quality improvements.  

• Lead, manage, coordinate, and support meetings with service providers and other stakeholders.  

• Lead and manage direct reports to achieve the Key Performance Indicators 

• Conduct root cause analysis (RCA) for any vendor failures and support client RCAs

• Perform other duties, activities, or projects as assigned.  

People Management 

• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans 

• Involved in compensation planning process 

• For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress 

Desired Experience, Knowledge, Skills, and Abilities

• Bachelor’s degree or 5 years of work experience in commercial Facilities Management Industry

• Advanced degree is a plus; CPM, RPA, or CSM designation. 

• Shall possess at a minimum at least 5 years of recent leadership experience in commercial facilities management industry.

• Familiarity with critical facilities such as data centers and related equipment/systems such as generators, UPS, ATS, cooling towers, fire-pumps, etc. is a plus

• Strong leadership and relationship building skills 

• Strong interpersonal skills and problem-solving ability 

• Excellent verbal/written communication and presentation skills 

• Proven record of providing excellent internal and external customer service 

• Knowledge of standard business and accounting practices 

• Knowledge of Excel and ability to analyze data 

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.
 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.