COMPLETE Sr. T&E Support Services Associate - Celebration, FL, USA

Job Posting Title:

Sr. T&E Support Services Associate

Req ID:

10066554

Job Description:

Provides superior customer service support to end-users and stakeholders utilizing SAP and Concur travel and expense module and commercial card products (corporate travel card and procurement card).  This position will also act as a liaison between The Walt Disney Company (TWDC) and our commercial card issuer, conduct card administration functions, and perform audits to ensure reimbursements are in compliance with TWDC Travel & Entertainment policy.

Key Responsibilities:

• Professionally resolve customer inquiries via email, phone, and ticketing system using discretion and judgment, determining the cause of the problem and communicating the best solution to solve the problem

• Process Corporate Card and Procurement Card applications for employees, managing rush requests as necessary

• Assist with ad-hoc projects by providing leaders and Analysts expert-level knowledge on daily processes

• Partner with colleagues in Finance, T&E, vendors, and cardholders to research and resolve card account aging inquiries

• Perform audits to ensure compliance to T&E policy

• Tracks customer inquiries by documenting inquiry and response

• Maintains positive and trusted relationships with customers and vendors

• Calmly and professionally manage difficult or emotional customer situations

• Covers peers’ responsibilities in their absence

• Meet/exceed Service Level Agreement (SLA) requirements

• Safeguard employee information

Basic Qualifications:

• Minimum one year customer service experience

• Highly developed sense of integrity and commitment to customer satisfaction

• Demonstrates passion for excellence with respect to treating and caring for customers

• Demonstrates an ability to multi-task, prioritize and effectively plan work activities in a fast-paced environment

• Excellent written and verbal communication skills

• Ability to convey messages quickly and easily, speaks clearly and persuasively in positive or negative situations, listens attentively and seeks clarification, responds well to questions, maintains professional nonverbal communication analogous to situation

• Ability to adapt communication style to the audience and situation

• Possess a strong work ethic and team player mentality

• Detail-oriented with strong organizational skills

• Displays a willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process; makes timely decisions

• Demonstrates technical skills in a Windows environment, specifically using Microsoft Excel and Outlook

Preferred Qualifications:

• At least 1 year of Accounting experience

• SAP experience

• Citibank or other commercial card experience

• Concur Expense experience

• Audit and compliance experience
   

Required Education:

• Minimum two years of college or business related experience

Preferred Education:

• Associate or Bachelor’s degree in Accounting, Finance or Business Administration

Job Posting Segment:

Shared Services

Job Posting Primary Business:

Shared Services

Primary Job Posting Category:

Accounting

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Celebration, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2023-10-17