COMPLETE Education Manager - Lake Buena Vista, FL, USA

Job Posting Title:

Education Manager

Req ID:

10066550

Job Description:

About the Role & Team

As an Education Manager, you will support the day-to-day operations of one of the Guest Animal Experience teams at either Disney’s Animal Kingdom Lodge, Disney’s Animal Kingdom Theme Park, or Epcot. You will be responsible for leading a team of education Cast as well as running a range of Conservation Education programs and day guest experiences. You will partner effectively with peer Managers, Animal Care leaders, operations partners, and others to lead educational experiences crafted to promote wildlife and conservation awareness and action while maintaining a structured and seamless operation for both cast and guests!

You will report to the Animals, Science, and Environment Education Manager, Guest Animal Experiences team.

This is a Full-Time salaried role.

What You Will Do

• Be responsible for all aspects of Animals, Science, and Environment guest experiences at one of the locations listed above.

• Manage the workload assignments and schedules, troubleshooting Cast and Guest issues, and completing payroll documentation.

• Hire and supervise union and non-union hourly Cast Members in guest programming across the team.

• Conduct and lead the training of Cast. This will include design and revisions of training processes, curriculum, and itinerary.

• Serve as coach and mentor, providing developmental opportunities and feedback to all Cast Members while modeling Disney Values and outstanding instructional and interpretation techniques.

• Partner with your direct leader and peers to develop and implement a vision for the future of programming.

Required Qualifications & Skills

• Ability to fulfill all the functions and responsibilities of the Education roles while demonstrating strong conservation and environmental knowledge and time management skills.

• Experience hiring and supervising others in a professional work environment

• Proven track record mentoring others and providing feedback

• Outstanding instructional and communication skills

• Outstanding guest service skills, with a focus on Disney Values and the 5 Keys Basics

• Shown partnering skills and ability to work with various departments throughout the company

• Demonstrated strong problem solving and decision-making skills

• Demonstrated passion for conservation education, interpretive techniques, and premium guest experiences

• Open to a flexible work schedule including weekdays, weekends, evenings and holidays

Preferred Qualifications

• Previous experience with education program design and facilitation in a classroom or an informal animal, conservation, and science education environment

• Experience running informal education programs

• In depth knowledge of educational principles and instructional design models

• A background in natural sciences

Education

• Bachelor’s degree

Preferred Education

• College level coursework in at least one of the following areas: biology, marine biology, zoology, animal behavior, botany, wildlife management, environmental education and/or interpretation, environmental science and natural resources management.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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Job Posting Segment:

Park Ops

Job Posting Primary Business:

Animal Progrms & Environmntal Initiatives (WDW)

Primary Job Posting Category:

Animal Programs Education

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2023-10-17