COMPLETE Sr. Product Manager, WW Returns, ReCommerce & Sustainability - Bellevue

Job Description

At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint.
We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will lead a team of product managers responsible for building a suite of product solutions and offerings that allow Amazon and our Sellers to earn recovery from their returned and damaged products and keep products out of landfill. This role interacts with a wide audience of stakeholders and customers—ranging from wholesale liquidators and charities (and their customers) to conscientious shoppers who are looking for discounted products on used or damaged goods that help us achieve our goal of zero waste. You will work closely with tech teams, program management, UX designers, worldwide operations partners, wholesale liquidators, and charity organizations to deliver scalable solutions, which solve complex problems. You and your team will own multi-year product roadmaps focused on generating recovery and achieving zero waste.

Amazon is Earth’s most customer-centric company and through WWR&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!





Key job responsibilities
Key job responsibilities
• Defining a product vision that will be socialized with senior leadership
• Managing a team of product managers to define, build, test, deploy, and manage new recovery channels for Amazon’s ReCommerce business
• Generating and reviewing financial analyses and pro formas for the product offerings owned by this team
• Working directly with engineering to build exceptional products
• Influencing partner teams and external vendors that may have competing priorities
• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, other product teams, program management, and Operations teams to solve complex business challenges
• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical and/or operational constraints
• Collaborating with global stakeholders in other regions to champion a worldwide strategy that eliminates product waste
• Support hiring and developing a team of strong product managers that will define and execute the vision

About the team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications:

- 3+ years of team management experience
- 7+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product

Preferred Qualifications:

- Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change
- Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,700/year in our lowest geographic market up to $222,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.