COMPLETE VTH Mobility Solutions Assistant

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

 Job Summary:

The purpose of Solutions is to design innovative mobility processes and products delivering exceptional mobility experiences to our assignees and stakeholders - for example the policy framework, listening activities, programmatic developmental mobility - to ensure that we have a state-of-the-art mobility program at EY. The Mobility Solutions Assistant (MSA) will work in an agile manner with the Solutions team to support end-to-end processes on a global level through automation and collaboration.

 

Purpose of the Job:

• Support the design of new process steps and workflows based on MS Office tools such as Power Automate/Power Apps/Power BI/SharePoint to streamline and automate Solutions processes
• Review relevant Mobility4U mailboxes on a regular basis and handle queries in a timely manner 
• Preparation and maintenance of snapshots and regular reports from a variety of channels (GMT, Qualtrics)
• Prepare ad hoc reports based on specific criteria and follow up
• Preliminary review and analysis of received data
• Appropriate liaison and escalation with other Solutions team members as appropriate
• Deal with follow-up questions/queries from within team and externally
• Manage standard and scheduled communications to assignees and stakeholders (emails, hacks, questionnaires)
• Upload documents to SharePoint
• Support the Mobility4U team with candidate communications and management as needed

 

Role Responsibilities:

• Design workflows using Power Automate/Power Apps
• Design reporting and dashboards using PowerBI
• Design SharePoints
• Work independently to ensure a successful assignee experience
• Participate in regular and ad hoc meetings with Solutions team
• Apply ‘one team’ mindset to daily practice and interaction
• Communicate effectively with team regarding expectation management, capacity, training needs
• Take on additional responsibilities as the role evolves

 

Knowledge and Skills Requirements:

• Sound knowledge of Power Automate, PowerApps, PowerBI, ability to both apply as well as create workflows, dashboards, and bots
• Excellent computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Teams) and analytical skills
• Ability to create SharePoints
• Demonstrate a strong customer service mindset. A desire to deliver exceptional service to Solutions, assignees and prospects
• Strong communications skills with the ability to communicate effectively with colleagues at all levels including within the team and externally
• Strong organizational skills, attention to detail, ability to be agile and to prioritize objectives to manage all aspects of the role
• Able to work independently and effectively in a fast paced, demanding environment
• An appropriate level of business acumen
• Ability to handle sensitive information in a confidential and tactful manner
• Curiosity and motivation to acquire new skills as necessary
• Fluent in English
• Flexibility with schedule to support the team in different time zones
• Ability to work overtime and handle increased workload during peak season
• Ability to work within a multicultural team
• Team player

 

Other Requirements:

• Due to global nature of the role, willingness to work alternative hours will be required
• Ability and willingness to adjust to new/changing tasks in a flexible manner
• Willingness to share and document knowledge

 

Job Requirements:

 

Education:

• Educated to Bachelor’s degree level is required

Experience:

• 0-4 years relevant experience is required
• International experience either during studies or work related (preferred, not required)

 

Certification Requirements:

• Professional certifications and/or masters studies in a related discipline is preferred, not required
• Active membership to related professional bodies or industry groups is preferred, not required

•  

 

EY | Building a better working world 

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.