COMPLETE Technical Content Developer

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Design, develop, and publish IBM technical content that is easy to use, easy to understand, and easy to find. This content can take many forms: content embedded in the UI (UX writing), product tours, messages, product documentation, API documentation, multimedia (for example, videos, graphics), Support content, chatbots, training, nurture, and community content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.
• Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content.
• Work closely with Product Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
• Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.
• Define documentation plans, audience and purpose, project schedules, and priorities. Work on projects that involve worldwide teams.

Required Technical and Professional Expertise

• 3+ years of experience creating technical content.
• Markup languages expert (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen, VSC).
• Proficient at using technology to create technical content that meets audience requirements.
• Knowledge of agile and continuous delivery development environment.
• Success working in a dynamic team-based development environment across multiple geographies.

Preferred Technical and Professional Expertise

• Conversational style writing experience.
• Usability/user testing.
• Creating multimedia content, audio and video editing, UML.
• Understanding of Design Thinking practices.
• Documenting APIs and SDKs.
• Artificial Intelligence and Natural Language Processing (NLP) — interest and ability to learn how to infuse AI into our content operations.
• Writing for globalization and accessibility.
• Degree in Computer Science, IT, Communications, or related field, or a technical degree.
• Programming in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node, C# (.NET Framework/Core), Javascript.