COMPLETE Transition Manager: IT Transition Services

Introduction
In this role, you'll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Responsible for development of Overall Transition Strategy, Project plan aligned with project charter and in accordance with the goals and transition schedule set in the contract.
• Work closely with client and incumbent service provider’s teams and craft a Transition plan with emphasis on exhaustive coverage of knowledge transfer of full scope services, activities handover and service process alignment.
• Deliver transition within solutioned budget, agreed timelines
• Be responsible for identification of knowledge transfer components with help of SMEs
• Scoping and planning knowledge transition sessions for transfer of knowledge from incumbent to new provider.
• Be responsible for ensuring knowledge is properly acquired by the team, documented in AID (Application Information Document) or a knowledge repository, demonstrated through hands on activities and disseminated to the new team members.
• Should have handled knowledge transfer process end to end
• The practitioner will be responsible for inheriting As -is service management processes, performing maturity assessment of current processes in line with ITIL framework and creating a plan/ roadmap for To-Be process state. The Service Transition manager is also expected to compile/ update process documentation / flows for standard ITIL/ service management processes e.g. Incident, Change, Problem, Release, Configuration management processes using agreed tools and propose best practices
• Will be responsible for setting up the performance measurement framework to enable SLA/ KPI reporting in line with contractual obligations.
• Will conduct Process workshops on ITIL v3/4 Process Solutions, with key stakeholders

Required Technical and Professional Expertise

• Overall 10 + years of experience managing change projects/programs in complex environments within tight timeframes
• Master-level capabilities required in Project and Change Management and Process improvement
• At least 5 years of end-to-end Transition Management experience
• Results-oriented and strong analytical skills
• Strong written and spoken English

Preferred Technical and Professional Expertise

• Highly energetic and able to inspire others
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management