COMPLETE IBM Security Technical Support Engineer - QRadar

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Security is looking for Technical Support engineers to join the team.

As a Technical Support Engineer, you will be an integral part of our WW Support team. You will be supporting IBM QRadar – a Leader in Gartner’s Magic Quadrant for Security Information and Event Management (SIEM)

You will gain exposure to a wide range of Security technologies, working with some of the world’s top network and security experts, to expand your knowledge in the ever-expanding Cyber Security realm. You will find a challenging role with great personal rewards gained when assisting in solving mission critical situations for some of the largest multinational companies globally.

To succeed in this role, you must like being challenged. You must be able to understand extremely complex situations and have the ability to convey complex situations in simple terms. You should be as comfortable talking to an Engineer as to a CISO.

Responsibilities:

• Become a technical subject matter expert for our flagship product family of Qradar SIEM
• Analyse customer problems and service requests and resolve them within agreed service levels
• Use troubleshooting/ debugging techniques and tools to analyse technical problems
• Engage development teams for issues that need a resolution through code fixes
• Increase IBM's Self-Help knowledge base, by creating knowledge articles wherever needed
• Provide feedback to the development team on product feature enhancements.

Required Technical and Professional Expertise

• A passion for customer support with a customer-driven mindset - you are an advocate for Customers
• Experience in Linux (preferably RedHat 8+) or UNIX Systems Administration
• Experience in Network Administration
• Experience in Windows Administration
• Bachelor Degree in Cyber or Technical Field of Study.

Preferred Technical and Professional Expertise

• Experience with Security tools such as QRadar, Rational AppScan, Guardium, Trend Micro or McAfee ePO
• Experience with firewalls and intrusion prevention/detection systems including the ability to demonstrate a mature understanding of networking best practices
• Red Hat Admin and/ or OpenShift Certification
• Working knowledge of Python.