COMPLETE Technical Support Professional

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Technical Support Professional, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and trouble-shooting, to deploying workarounds or fixes. You leverage and train IBM AI and other cognitive-based knowledge sources for high quality and timely problem resolution. You create and reuse knowledge assets and content to promote client self-sufficiency. You coordinate input from Development, Services and Field teams to deliver a technical solution. You collaborate with Development to drive product quality, functionality and usability improvements. You understand the clients business and technical needs and act as their trusted advisor for successful deployment of IBM products. Guides Functional Objectives or Technologies.

Required Technical and Professional Expertise

• Provide Direct Customer Support for ECM Software products; troubleshooting, problem determination, incident management and Customer communication.

Preferred Technical and Professional Expertise

• Basic graduation from reputed Institute
• Provide Direct Customer Support for ECM Software products; troubleshooting, problem determination, incident management and Customer communication.