COMPLETE Sales Ops, Strategic Resources , BUSINESS PLANNING - Seattle

Job Description

Would you like to help the Worldwide Public Sector business at Amazon Web Services (AWS) more effectively support the global education, government and nonprofit communities? Do you have the business background necessary to direct AWS’s strategy for investing in the public sector?

As a Sales Operation Manager for the Worldwide Public Sector Strategic Priorities and Resources team, you will be responsible for supporting our promotional credits programs by reviewing and advising on credit requests to support our public sector customers. This role offers the chance to work with several teams across our public sector business as we ensure our teams have the information and resources needed to make sound business decisions.

A successful individual will be self-motivated and have the ability to dive deep into credit requests to ensure requests meet the program guidelines. The candidate must also be able to build strong cross-group relationships and demonstrate exceptional organizational skills. Being able to understand the nuance of our programs and communicating that nuance to our stakeholders will be a pivotal aspect of this role.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are dedicated to supporting our new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.


Key job responsibilities

- Dive deep into credit requests to review for program compliance, escalate when necessary, and ultimately approve or reject the request while adhering to an SLA.
- Build working relationships with your customers to create an efficient and positive experience.
- Identify areas for improvement within our processes and assist in implementing changes.
- Assist with budget and KPI reporting at month and quarter end.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA | Washington, DC, USA

Basic Qualifications:

- 2+ years of relevant professional experience in an operations support environment
- Bachelor’s degree in Finance, Economics, Statistics, Business or similar
- Intermediate proficiency in MS Excel with ability to create and troubleshoot complex formula and functions (e.g. pivot tables, vlookup, etc)
- Ability to make appropriate assumptions, perform insightful analysis and draw conclusions in ambiguous situations.
- Attention to detail and proven ability to manage multiple, competing priorities simultaneously.

Preferred Qualifications:

- Demonstrated ability to work effectively across internal and external organizations
- Excellent organizational and time-management skills
- Relationship-building skills


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,400/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.