COMPLETE Last Mile Safety & Performance Operations Specialist, LMSP Ops - Nashville

Job Description

Last Mile Safety & Performance Operations (LMSP Ops) is part of the Last Mile Safety & Performance (LMSP) team, managing multiple programs in support of the Delivery Service Partner (DSP) org. These programs focus on continuous improvement around safety and customer trust while Amazon drivers are delivering packages each day. The LMSP Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various LMSP programs.

This position would follow a hybrid schedule, commuting to the office and working from home


Key job responsibilities
- Adhering to Standard Operating Procedures (SOP) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making
- Evaluating root cause and performing data analyses to identify opportunities for process improvement
- Escalating trends in issues or pain points occurring within the process
- Working collaboratively with team members for troubleshooting, and partnering with Program Managers on projects
- Must be able to work a schedule that includes a Sunday or a Saturday

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications:

- 1+ years of administrative work
- Experience with MS Word, Excel, OneNote, Outlook
- Bachelor’s degree or equivalent experience

Preferred Qualifications:

- Proficiency in intermediate/expert functions of Excel
- Experience using Salesforce
- Basic SQL/VBA knowledge a plus
- Experience performing investigative work
- Ability to multi-task with efficiency and quality


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.