COMPLETE Assistant Manager - Payroll

Introduction
IBM BPO which is a critical part of Consulting focuses on Business Process Operations across several domains such as finance & accounts, procurement & supply chain, talent transformation, and industry specific processes including risk & compliance, insurance, digital marketing services & telecom. BPO India is committed to accelerate digital transformation across all its clients with the use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud & AI.

Your Role and Responsibilities

• Schedules, administers, and monitors day-to-day activities for their team in accordance with established polices, procedures & service level agreements
• Develops & maintains a thorough understanding of functional process - WFM/Core HR, Payroll, Onboarding, HR contact centre
• Reviews work product & deliverables including MI reporting as necessary to ensure service levels & quality standards are consistently met by team
• Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance
• Oversees team staffing, scheduling, holiday & vacation management
• Trains, develops & motivates team members; provides guidance, direction and evaluation of team members
• Participates in staff recruitment process
• Challenges existing processes & approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service
• Ensures process documents are reviewed and updated on a regular basis
• Serves as escalation point for functional issues; works with Manager, Customers or others to resolve as necessary
• Participates in leadership meetings and/or customer calls to share feedback & operational results
• Participates on service transitions projects as needed
• Participates in initiatives & other projects as assigned

Required Technical and Professional Expertise

• Minimum 6 years of experience in Talent & Transformations (HRO – EDM , Payroll , HR Back Office, Talent Management & Recruitment)
• Has very good understanding of general Hr shared services concept
• Has in-depth knowledge in processes as WFM/CoreHR, Payroll, Onboarding
• Excellent communication skills. Facilitation & presentation skills a plus
• Demonstrated supervisory skills such as teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing & scheduling
• Good analytical & problem solving skills; logical flow of thought and process orientation
• Proficiency with HR specific technology m, SAP Success Factors (PeopleSoft /Workday and/or Taleo a plus)
• Proficiency with firm standard technology such as IE, Windows, Excel, Word, PowerPoint
• Leads teams of ca. 10-15 people, it may involve people working on various processes
• Assigns work, monitors completion, provides timely feedback; recognizes outstanding individuals & team performance
• Sets performance goals, conducts performance appraisal
• Solves people related issues observing HR procedures / policies & legal requirements
• Follows HR procedures related to people management

Preferred Technical and Professional Expertise

• Graduation / Post Graduation in any discipline
• Proven experience in understanding of end-to-end HRO / HR Service. In depth process knowledge in central finance reporting, management reporting & reports
• Ability to influence people internal/external customers, Operations & Finance partners
• Intuitive individual with an ability to manage change and proven time management
• Up-to-date technical knowledge by attending educational workshops, reviewing publications