District Service Manager - Fresno - Work From Home - California

Job Description

Remote: This position does not require an employee to be on-site full-time to perform most effectively.  The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The selected candidate will assume territorial responsibility and relocate to either Fresno, CA or Modesto, CA. Relocation may be provided.

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns.

The District Service Manager is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews, and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.

As a District Service Manager for Chevrolet, you have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases. A high level of cross-collaboration is required to root cause sophisticated service-related issues.

Responsibilities:

• Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures, and Warranty administration
• Provides coaching to dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration
• Service department efficiency
• Improve dealership service cycle time
• Advance vehicle repair issues for additional support
• Support dealership processes to prevent delivery of vehicles with open recalls
• Champion the resolution of Customer Assistance Center (CAC) cases
• Engage with customers in special cases
• Resolve Goodwill, Warranty and Policy Requests
• Ensure district STS training compliance
• Responsible for improving the customer experience
• Ensure compliance to parts retention policies for warranty repairs
• Other responsibilities as assigned

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Qualifications:

• 2 years of hands-on experience leading, guiding, and improving dealership service operations in a wholesale or, retail environment required
• Must be willing and able to talk to GM/Dealer Guests to resolve customer concerns
• Strong ability to multi-task
• Ability to focus on and meet assigned deadlines
• Strong written and oral communication skills
• Experience with Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.
• Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance
• Ability to work cross-collaborate with customers and partners
• Ability to analyze data and improve processes
• Cultivates open, inclusive culture that supports learning and encourages collaboration
• The ability to legally operate a motor vehicle on a regular basis is required

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

The expected base compensation for this role is: $67,900 - $104,100. Actual base compensation within the identified range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​