COMPLETE Manager - AM&M - Knowledge Management

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Job Summary:

 

The Knowledge Manager is responsible for understanding and executing on the timely delivery of end-to-end KM products & services (content, community, and culture) as set out in the domain’s integrated knowledge plan.  This position will work closely with the Domain KM team and deliver on the globally funded remit of KM services.  This position will also engage around account and market segment KM opportunities that may be delivered via Insights Plus (fee for service basis).   

 

EY Knowledge has developed standardized products, methods, and templates to deliver a consistent experience to clients, to improve quality, to reduce duplication, and drive ongoing innovation.  This position will support the delivery of KM products and services aligned to the value chain and associated RACI.  This position will elevate ideas to streamline, simplify and improve business impact and efficiency.   

 

The Knowledge Manager Associate Manager will have a primary domain focus and will be expected to engage in cross domain, Excellence & Innovation, and service excellence programs.  Overall success will be measured by the achievement of domain KM priorities and contributions / impact to KM expectations.   This position actively leverages KM analytics to bring new ideas, has a “continuous improvement” mindset, and demonstrates high performance teaming. 

 

Purpose of the Job:

 

• Delivers end-to-end KM products & services for agreed domain priorities aligned to KM expectations (consistent standards, methods, etc.) and KM value chain / RACI 
• Executes site updates / re-design efforts and Discover suite (Integrated EY KM platform) sustain plan (including site project management, wireframing and content)
• Build and deploy endorsed networks and communities of interest (leveraging SharePoint and Yammer) where use case meets required criteria, based on guidance from Domain KM lead
• Implement consistent community standards and methods; elevate opportunities for improvement
• Optimize content and conduct editorial review of Discover site page / content requests and Discover communities sites across domains, as required
• Review and elevate priority content by managing the content lifecycle (Content ownership and proto types for the web content)
• Co-create client stories and win stories aligned with domain priorities
• Optimize Discover tools & resource pages for enhanced self-service of global knowledge products and external data contracts
• Collaborates effectively across the KM team and demonstrates high performance teaming 
• Adheres to the consistent use of methods, standards, etc. 
• Measures success of the end-to-end KM delivery for domain by leveraging common reporting and analytics; proactively elevates ideas to improve service delivery  
• Engages in cross domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services 
• Effectively collaborates across geographies and cultures  

 

Analytical/Decision Making Responsibilities:

 

• Understand and use EY Next Wave Strategy and EY Knowledge Priorities to guide all actions 
• Understand end-to-end KM services and translate to role
• Objective maturity assessment of the domain to provide recommendations for additional enhancements  

Knowledge and Skills Requirements:

 

• Demonstrate understanding and relevant experience in assigned knowledge domain (service line, sector, or geography)
• Understand knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business   
• Understand knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
• Consultative mindset and integrated teaming approach to service delivery
• Ability to communicate and influence effectively to lead change with people on a global basis
• Executive presence and demonstrated success in building relationships at a senior level
• Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
• Strong project management skills and experience in managing programs and projects to achieve milestones and objectives
• Excellent verbal and written communications skills
• Advanced skills in Word, Excel, PowerPoint and SharePoint

 

Supervision Responsibilities:

 

• May coach and mentor less-experienced members of the domain team including other Knowledge Managers

 

Other Requirements:

 

• May require occasional travel, both domestic and international
• Proficient in English, both written and verbal

 

Job Requirements:

 

Education:

 

• Bachelor’s/University degree, preferably in business
• Advanced degree a plus

 

Experience:

• 8 +  years’ of knowledge management or equivalent experience.
• Three  or more years relevant domain experience
• Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
• Professional service industry experience or client-serving experience strongly preferred

 

Certification Requirements:

 

 

EY | Building a better working world 

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

 

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