Customer Lifecycle Management (CLM) Assistant Manager - GM Global Technical Center - Cadillac Tower

Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum.

The Customer Lifecycle Management (CLM) Assistant Manager is dedicated to supporting the Customer Lifecycle Management team as well as Chevrolet’s Sales, Service, and Marketing teams. The CLM Assistant Manager for is responsible for supporting the development and delivery of the Customer Lifecycle Management strategy for Chevrolet.    

You are dedicated to supporting the Customer Lifecycle Management team as well as Chevrolet’s Sales, Service, and Marketing teams.  The CLM Assistant Manager for is responsible for supporting the development and delivery of the Customer Lifecycle Management strategy for Chevrolet.

Major Duties and Responsibilities:

• Act as CLM liaison  dedicated to the Chevrolet’s Sales, Service and Marketing teams
• Support activities that impact the Chevrolet CLM strategy partnering with various groups across Chevrolet
• CRM/Social/Digital
• Sales / Advertising and Marketing
• Product/Quality/Warranty

EV Growth Initiatives

• Support planning and specific CLM initiatives across multiple teams.
• Present insights, strategy recommendation, and program results to ChevroletEnsure that all content is available at the right time and in the right format.
• Deeply understand analytics and insights to identify opportunities and solve identified challenges.
• Work closely with the Insights and Reporting team to develop measurement plans for individual programs to track progress

Collaborate with multiple teams to build a customer lifecycle plan for Chevrolet

• Support Specific needs related to strategy
• Assist in presenting strategy to Chevrolet and solicit their feedback
• Help document, interpret and direct feedback to the Strategy team
• Recommend testing opportunities

Provide knowledge and experience to Chevrolet

• Help direct development of insights from available Chevrolet owner data
• Share best practices

Help support integration between all internal and external stakeholders

• My Rewards Team
• CSSR Program Team
• Customer Care & Aftersales Team
• OnStar
• GM Card
• EV Grow

Additional Job Description

Skills and Abilities:

• Experience working in a cross-functional team with multiple agency partners
• High level of analytical ability where problems are very unusual and extremely difficult.
• Highly developed oral and written communications skills.
• High level of interpersonal skills to work effectively with others, motivates employees, and elicits work output.
• Ability to organize and plan effectively.
• Strategic thinking and execution
• Extensive marketing experience
• Preferred strong digital experience and CRM knowledge

Education and/or Training:

• Bachelor's degree required 

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​