IT Site Operations Specialist - Arlington ASSY - Arlington ASSY

Job Description

Onsite - Position requires an employee to be onsite on a full-time basis

General Motors' Global Manufacturing organization is responsible for the production of vehicles, Internal Combustion Engines and Battery Electric Vehicles, propulsion systems, stampings, castings, components, and batteries at 117 sites in 12 countries around the world. The organization plays a crucial role in GM's overall vision of Zero Crashes, Zero Emissions, and Zero Congestion. In your role as a manufacturing IT Operations Specialist, you will help our manufacturing partners meet daily production targets. In addition, you will ensure that safety and quality standards are met. While working in an action-oriented environment, you will gain a variety of experiences every day.

Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives. Employees will be on their feet throughout the day, lifting, climbing, and maneuvering stairs and ladders to reach screen-guarded areas.

• Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work and can vary.
• Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets)
• Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions
• Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems.
• Support the incident management process to coordinate issue resolution
• Support the label printing process at locations where IT has responsibility
• Complete assigned IT project tasks. Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution
• Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership

Minimum Qualifications

• Support users at multiple physical sites, flexibility to work weekend production overtime as needed, and flexibility to work multiple shifts depending on the plant location and production schedule (shared with other members of the team).
• 3-7 years of experience supporting end-user devices/networks in Information Technology
• Cisco LAN/WAN infrastructure knowledge
• Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills. 
• Demonstrate initiative beyond the assigned work to improve output and/or assist others

Preferred qualifications:

• Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections. 
• Ability to support Windows PCs and peripherals 
• Knowledge of client hardware use, repair, and replacement
• Knowledge of Client Operating Systems (Windows 10, Windows 11)
• A working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint).
• Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar)
• Working knowledge of Cisco routers, switches, and wireless access points as well as network sniffers and analyzers (Wireshark), cable testers, and IT security fundamentals.
• Protocols such as VLANs, NAT/PAT, VPNs, IPsec, and TCP/IP 
• Troubleshooting skills for Layer 1-4 switching and routing 
• Technical knowledge of data, video, and voice network services
• Basic understanding of Active Directory management
• Knowledge of ITIL concepts including Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk.
• A working knowledge of ITSM (Information Technology Service Management)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​