The Durant Guild Digital Product Owner, Delivery Micro Service - GMIO and China HQ & Ctr for Advanced Research and Science - HQ Building

Job Description

• Work with broader business teams to collect and modify all needs and translate into EPICs/features/user stories which align with overall digital strategy, and work with technical architect and technical product owner on sprint cycles to find technical solutions including backlog management and prioritization
• Responsible for PI Planning readiness in relation to the program backlog (top 10 features of PI Planning, customer journey maps)
• Develop and maintain a product vision and 3-month roadmap
• Owns 18–24-month Product Area software feature roadmap to achieve OKRs; Adjusts Product Area OKRs & roadmap based on external factors (e.g., channels, platforms, customer feedback)
• Collaborates on the exit criteria for an Epic to be ready for Implementation in the Portfolio Kanban
• Tracking features in the Program Kanban; Work with Solution Architect and LoB Head of Product to develop the Product Area Objectives and Key
• Aggregate all input and insights relating to the assigned channels and serve as the voice of the brand/business, customer, and competitor to all internal and/or external stakeholders
• Establish productive relationships with global business functions and be involved in relationship building and cultivation with internal and 3rd party service providers
• Design integration and interaction with other online platforms, including other social platforms, e-commerce platform, etc. and work with technical teams and other relevant teams for implementation and improvement
• Ensure smooth seamless customer experience in the product from other channels including WeChat ecosystem, digital e-commerce platform, etc.
• Make trade-off decisions related to feature importance vs. technical feasibility and timing for a given development sprint cycle
• Manage legal and regulatory compliance (partner with GM Legal & Privacy)
• Effectively communicate strategy concepts and solutions to leadership to gain buy-in
• Leverages market research & continuous exploration to continually understand customer & market needs (working with the CX team; Includes competitive benchmarking)
• Work with relevant teams on entire design and construction on UI/UE/CX to achieve world class digital experience
• Assemble and consolidate a winning team to help deliver on your goals and objectives

Additional Job Description

• CET 6 or above English capability, TOEFL or IELTS would be preferred
• Degree holder or equivalent, majoring in Strategy/Management/Digital Communication or relevant field

• Knowledge of automotive customer facing channels and customer experience trends
• Knowledge of DTC customer management focusing on online channels
• Knowledge of digital product lifecycle management
• 5+ years of experience in digital product management, experience owning mobile APP product preferred
• Experience leading teams
• Experience of agile software development process
• Familiarity with alternative business models and ability to apply to a range of opportunities

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.