Service Planning Manager - GMIO and China HQ & Ctr for Advanced Research and Science - HQ Building

Job Description

The key role and responsibility of this position will cover the key areas below:

• Owner Service Planning

  Setup annual business plan according to the strategy and direction of owner service.

  Identify the business opportunity pro-actively for future growth of owner service business.

  Lead to generate the short-term and long-term forecast, highlight key business drives, setup the roadmap and identify the risk.

  Collect and understand the industry information, changes, good practice. Then lead analysis on the trend to support business development.

  Inspire business planning by leveraging data intelligence.

  Work as key contract window for X-functional projects regarding key deliveries of owner service including Retention, NPS, and P&A revenue.

• Owner Service Operation

  Develop and establish the business operation process and execution mechanism for owner service key projects and daily management.

  Setup KPI metrics of operations and get alignment with GMPI X-functions, as well as CCA and SGM.

  Track and analyze KPI performance to ensure the business achievement and develop proper action plan to close the gap.

  Develop and be responsible for the implementation quality of goal achievement path.

  Manage the annual budget and oversee the progress, to ensure a smooth operation within budget but get full used of resource.

  Work as PMO to monitor the owner service key projects in a holistic view, and setup review mechanism to ensure them on track.

• Owner Service Marketing

  Develop marketing plans and programs to drive marketing expansions and channels for owner service business.

  Lead the communications and channel marketing to develop persuasive collateral and growth programs to achieve owner service KPI such as Retention, NPS, and P&A revenue.

  Manage service marketing operations to track closely the effectiveness of program and promotions. Work as the AFS commercial lead to execute product/program roadmap in a timely and cost-effective manner.

  Responsible for marketing & sales tool development, success business stories, business case, training/workshop to ensure the business implementation.

  Manage and coach marketing vendors to deliver result in good quality and fully follow GM way and process.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.