Quality Operations Specialist - Grand Rapids COMP - Grand Rapids COMP

Job Description

On-site: This position requires an employee to be on-site on a full-time basis

The Role:

The quality operations specialist will be responsible for the Fast Response process at Grand Rapids, including running the daily plant Fast Response meeting, maintaining a log of customer complaints, working with Protect the Customer (PTC) teams to ensure required fast response timing is met, and reviewing all fast response required documentation for completeness and effectiveness.

What You'll Do:

• Responsible for the Fast Response process at Grand Rapids, including running the daily plant Fast Response meeting, maintaining a log of customer complaints, working with Protect the Customer (PTC) teams to ensure required fast response timing is met, and reviewing all fast response required documentation for completeness and effectiveness.
• Responsible for the bypass process at Grand Rapids
• Understanding the requirements for bypass and working with the manufacturing teams to ensure the bypass process is properly followed
• Leading the fast response and bypass process other responsibilities will include, monitoring customer scorecards, calculating and reporting out monthly plant quality metrics, processing and monitoring all temporary change requests (TDR), processing all change management changes to the plant floor including preparation, training and tracking of the change
• Tracking all quality team required training including safety talks and will be a BIQ element owner
• Champion bi-weekly scrap cross functional team, driving month over month scrap reduction projects
• Must work well with various disciplines, engineering, floor and shop personnel and outside auditors and support plant in achieving Safety, People, Quality, Responsiveness Cost and Environment goals
• Complies with the terms of local and national labor agreements
• Coordinates with all necessary departments to insure adherence to product and process requirements
• Build and strengthen relationships between Quality, Engineering, and Manufacturing
• Develop and ensure compliance to GMS requirements including standard work, work place organization, layered audits, business planning, etc.
• Ensure robust use of Change Management
• Ensure all customer issues are identified, resolved, and demonstrated for closure
• Function as the subject matter expert for fast response and bypass processes
• Participate in site GMS/IATF audits to ensure robust process implementation and adherence as required
• Participate in site basket weave process to ensure GMS is foundational and culturally sound.

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• High School Diploma with 3+ years of relevant manufacturing experience
• Quality Systems knowledge
• Knowledge in SharePoint, MS Word, Excel and PowerPoint – Intermediate level
• Experience in manufacturing and clear understanding of GM core business and processes that support the core business
• Robust understanding of GMS/BIQ and experience working in a GMS/BIQ Environment
• Current / previous experience in a manufacturing environment
• Experience in quality and/or quality systems
• Demonstrated proficiency with the five key elements of GM’s Leadership Framework – character, personal capability, focused on results, interpersonal skills and leading change
• Able to communicate effectively with GM management and external stakeholders.

What Can Give You a Competitive Edge (Preferred Qualifications):

• Bachelor’s Degree

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​