Service Information Developer - Engine Controls - Milford Proving Ground - Bldg 40 - EMC, Central Machine Shop, IKC

Job Description

Work Arrangement: 

This role is categorized as hybrid. This means the successful candidate is expected to report onsite Tuesday, Wednesday, and Thursday in Milford or Warren, as dictated by business need.

The Role:

The Service Information Developer (SID) is responsible for representing GM CCA Engineering to develop Service Information for diagnosing powertrain control systems that improve the serviceability of GM vehicles, and to support warranty cost avoidance business cases.

In addition, this person will identify, develop, and release service information in accordance with all Aftersales milestones for assigned global and GMNA (General Motors North American) vehicle programs. Develop and author service information procedures and related technical content.

What You'll Do:

• Develop service information for diagnosing powertrain control systems following Global Service Information Preparation Standards (GSIPS)

• Review electrical schematics and other engineering data related to area of responsibility for technical accuracy

• Validate service information on production (saleable) level vehicle

• Perform open and short testing (FMA – Failure Mode Analysis) on related circuitry to include the running and setting of DTCs (Diagnostic Trouble Codes) and document results

• Comprehend engineering specifications related to diagnostic algorithms and calibrations

• Interface with engineering primarily through engineering team meetings (TRB – Technical Resource Board)

• Support DTC discrepancy and link error reports for powertrain deliverables

• Investigate and resolve service information feedback

• Undertake special projects as needed to enhance departmental processes

• Use of vehicle instrumentation including break out boxes

• Use of Diagnostic Scan Tool

• Develop warranty cost avoidance business cases

• Support TAC and Technical Training as needed

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Strong automotive electrical systems knowledge

• Ability to adapt to change, deal with ambiguity, and a forward-thinking environment

• Excellent teamwork, organization, and communication skills

• Ability to work optimally cross-functionally and cross-culturally

• Proficient with Microsoft Office

• Bachelor’s Degree in Engineering, Automotive Technology, or equivalent experience

What Will Give You A Competitive Edge (Preferred Qualifications):

• Hands-on experience in automotive diagnosis and repair

• Experience writing service procedures

• Familiarity with MLCRD, GDSII, SPS and GM Service Information

• Design for Six Sigma (DFSS) Certification or Operational Excellence

• Possess proficiency in PowerBI

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​