Retail Launch Assistant Manager - GM Global Technical Center - Cole Engineering Center Tower

Job Description

Hybrid, reporting to a specific location where work needs to be performed / collaboration should happen (regardless this location is within a hub) and without regard to where a candidate lives (some employees may end up hybrid who live more than 50 miles away but where business needs dictate them to be onsite at a specific location three days per week).

• This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cole Engineering Center Podium three times per week, at minimum

ABOUT THE ORGANIZATION

The Digital Services & Experiences (DSX) was created to build on over 25 years of OnStar connected services, evolving the standard of what the vehicle experience can be, by delivering world class digital products and services. This division is strategically positioned to lead from the front as GM continues its growth plans. Within the DSX, the Go-To-Market (GTM) Execution team is focused on customer channel readiness for executing growth initiatives, ensuring quality execution and customer experiences.

KEY RESPONSIBILITIES

Responsible for executing key integrated DSX Sales & Marketing channel readiness to support business results. Lead and manage key initiatives to ensure it meets all scope and milestones for high quality executions.

Scope Management

• Define, evaluate, align, verify the project scope with key stakeholders
• Manage changes to scope to keep projects on track and identify trade-offs when necessary
• Identify relevant stakeholders and empower team for fast decision-making and pivots
• Manage multiple initiatives in a highly dynamic environment

Channel Readiness Management

• Develop, manage, execute detailed integrated plans within SAFe agile process
• Learn SAFe concepts and incorporate into activities
• Ensure channel readiness align with agile product program timing.
• Lead weekly cross-functional meetings ensuring team members are aligned.
• Be the central point of contact for channel readiness activities
• Coordinate impact assessment across all channels and stakeholders
• Identify dependencies, interdependencies, and roadblocks and develop action plans
• Establish milestones, tasks and deliverables with clear ownership
• Maintain schedule, adjust as required and deliver with quality and attention to detail.

• Look for ways to improve and promote process and executional quality
• Understand program workstreams to be able to assist in identification of issues and risks
• Apply feedback to improve team performance; Monitor own work to ensure quality

• Report key results/ KPI, insights, learnings during and post execution to key stakeholders
• Set clear expectations, manage team performance, and adhere to meeting norms

Risk Management

• Integrate project risks to scope, schedule, cost, or quality
• Identify, coordinate, monitor risk mitigation plan as they arise
• Create and manage contingency planning and escalate as needed
• Lead change management activities as they arise fostering cross-team collaboration

Communications Management

• Facilitate channel Go-to-market weekly meetings
• Develop, manage, communicate integrated plans
• Continuously monitor and report on project status
• Prepare presentations and effectively communicate at all levels – from peers to leadership
• Develop appropriate Dealer/ Advisor communications content
• Manage others through influence to effectively achieve outcomes
• Effectively present, negotiate, collaborate - regardless of organizational structure or hierarchy.

Additional Job Description

QUALIFICATIONS/SKILLS

• Bachelor’s degree or equivalent work experience in business, Sales & Marketing, Communications, or applicable professional experience (5+ years min)
• High level of diverse marketing and channel management experiences
• Passion for developing customer focused product solutions
• Working level knowledge/experience in GDP and product launches
• Strong oral and written communication, and presentation skills in a variety of settings
• Strong leadership and initiative skills
• Ability to make quick decisions with ambiguous data
• Ability to make effective trade-off decisions and can negotiate skillfully in tough situations
• High level of interpersonal skills to work effectively with others
• Ability to maintain effectiveness in fast-paced, changing environment
• Ability to break down barriers and quickly achieve high impact progress
• Ability to work well in a complex team environment
• Ability to develop, lead and motivate teams
• Ability to identify issues/opportunities and develop solutions/recommendations
• Manage multiple assignments utilizing highly efficient time management skills

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​