Analyst, Loyalty Program Execution - GM Global Technical Center - Cole Engineering Center Podium

Job Description

Hybrid, reporting to a specific location where work needs to be performed / collaboration should happen (regardless this location is within a hub) and without regard to where a candidate lives (some employees may end up hybrid who live more than 50 miles away but where business needs dictate them to be onsite at a specific location three days per week).

• This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Michigan IT Innovation Center three times per week, at minimum

About the role:

Customer experience teams build the safest, most enjoyable human connections that encourage trust, confidence and passion in our brands. We love delighting customers, and ensuring our customers receive the best service.

The position will report to the Sr. Analyst, Loyalty Program Execution and will focus on planning and tracking loyalty member (Rewards and Card) program and go to market executions. The individual will work closely with many members of the Loyalty team as well as collaborating across GM and agencies/vendors to deliver success for the program.  

 The ideal candidate for the role embodies GM’s Behaviors and is motivated by the drive to ensure GM establishes a winning strategy that delivers a best-in-industry Loyalty program that delivers value for customers, GM and dealer network.  Ability to support change, collaborate across all functions, effectively prioritize and thrive in an ambiguous / fast-paced environment is a must.

Key Responsibilities include, but are not limited to:

• Support creation and maintain process efficiencies for the GM Loyalty Program. Support the loyalty managers and business leads, while implementing on-going improvements through project management support tactics
• Organize and manage multiple loyalty program executions end to end to guarantee successful and on-time deliveries
• Support and maintain team organizational templates and tracking tools to record and report program implementation status effectively and efficiently, highlighting risks and opportunity areas, for all levels of the organization.
• Collaborate and support cross-functional annual and long-term planning and other special projects/initiatives as identified
• Develop and foster relationships with cross functional stakeholders and external partners as required to support short term & long-term roadmap need

Additional Job Description

Skills and Experiences

• Be a problem solver and demonstrate the ability to manage multiple responsibilities independently, and knowing when to escalate issues
• Execute tactics and plans independently
• Possess the ability to quickly learn, retain, and utilize a wide variety of information
• Be able to build and maintain strong relationships and gain the trust and confidence of partners both internal and external to GM
• Strong oral and written communication skills: (1) Effective communications up/down/across the organization (2) Effective business writer; able to provide a short synopsis and recommendation

Qualifications:

• 5+ years’ work experience in a related field.
• Bachelor’s degree, or relevant work experience, PMP certificate a plus
• Excellent project management and problem-solving skills.
• Strong ability to create, build and leverage relationships and effectively interface with all levels team members.
• Willingness to roll up the sleeves to solve problems
• Strong interpersonal and team interaction skills. Highly collaborative.
• Strong detail orientation. High degree of initiative and results orientation.
• Exceptional at prioritizing and focusing on urgent needs
• Experience with Marketing, Credit Card, or Rewards Programs highly desired.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​