Sales Support Business Analyst - GM Global Technical Center - Cadillac Tower

Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cadillac Tower three times per week, at minimum.

Global Sales Reporting and Foundational and Dealer Contractual Systems are GM’s gold sources for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory.

Our team owns systems and processes that:

• Manages our dealer distribution network – Locations, their investors, floor planning, other.
• Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and service.
• Communicates global sales counting – GM, our competitors, Joint Ventures, others.
• Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors.
• Maintains vehicle information – VINs, sales history.
• Manages key analytic reporting tools.
• Entry point for our customer’s data.

As a Member of our Team, You Will

• Elicits, analyzes, specifies, and validates the business needs and requirements from stakeholders.
• Understand in using various techniques to collect requirements, e.g., focus/facilitated groups, prototyping, etc.
• Assists with the interpretation of customer requirements into feasible options and communicating these back to the business.
• Develop features and user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.
• Be the liaison between business area and IT systems development.
• Understand business requirements and acceptance criteria to perform a logical test to prove the functionality.
• Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing.
• Create a comprehensive test plan to test all developed requirements in a sprint.
• Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution.
• Prepare and maintain validation evidence of test status through screen shots and test case progression.
• Develop a deep understanding of the business via documentation, training, and workshops to understand business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers.
• Support communications and alignment with main business users and project stakeholder.
• Develop and present training materials.
• Develop formulas and calculations for key performance indicators (KPIs).
• Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions.
• Update and maintain operations process, desk procedures and other documentation.
• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes.

Additional Job Description

Qualifications and Experience

• Bachelor’s degree in Business, Finance, Accounting, IT, or related field is preferred
• 3+ years of relevant work experience in business analysis, process transformation, consulting, or project management
• Understanding of GM field and dealership operations for both sales and service operations, Dealership Operating Report, GM Dealership Standard Accounting, and the GM Dealer Sales and Service Agreement is preferred
• Demonstrated proven ability to work cross-functionally with internal and external stakeholders in business analysis role
• Demonstrated proven ability to elicit business requirements
• Detail oriented and strong business acumen, with ability to interpret quantitative & qualitative dealership financial data, and articulate business needs to evolve and modernize solutions
• Highly proficient in Microsoft Office applications with emphasis on MS Excel complex formulas development and MS PowerPoint presentations
• Experience with Agile / Scrum project framework is preferable.
• Experience in managing end-to-end test cycles
• Experience in developing training materials and conducting training is preferable.
• Experience in Power BI is preferable
• Highly motivated and willing to learn and take on new challenges
• Excellent written and verbal communication skills

PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP. 

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​