COMPLETE Technology Consulting- IT Service Management & Governance -Jordan

Job Description

Whole industries have been disrupted and transformed in recent years by technology. As a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations.

 

As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

 

The opportunity

 

EY is looking for strong profiles to play one of the following roles within our rapidly expanding Technology Consulting team. The role will be based in Jordan and will serve MENA clients both remotely and onsite across different MENA locations and mainly GCC countries:

 

• EA Enterprise Architecture profiles (Business, Data, Applications)
• IT strategy, trends, operating model, organization structure, IT PMO
• Cloud architecture and cloud migration
• IT services management and governance (ITSM, COBIT, etc.)

 

Key Responsibilities

 

General – All Domains

 

• Build and maintain appropriate relationships at client; leverage relationships to effectively execute work
• Connect the right EY team members to key client contacts
• Maintain open and proactive communication
• Experience in account and engagement management
• Excellent written and oral communication skills; writing, publishing, and conference-level presentation skills a plus
• Proven success in leading and developing a team of staff/senior consulting professionals
• Involvement driving business development efforts. Experience with the end-to-end RFP process (RFP, Response, Proposal, Client Presentation, SOW and Execution) and understanding of client procurement processes. Experience supervising proposal-writing and presenting during RFP process
• Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels
• Ability to formulate and articulate questions to facilitate a quick understanding of a client’s business
• Aptitude and desire to learn new technologies and willingness to learn how to configure them
• Strong intellectual abilities and rigor balanced with practical sense of what works and what does not
• Strive to lead themselves, their teams, and their communities, and who can foster effective teamwork to drive results
• Foster an innovative and inclusive team-oriented work environment. Play an active role in counselling and mentoring junior consultants within the organization
• Build credibility by knowing what’s happening in clients’ businesses and with their competitor
• Bring diverse and thought-provoking perspectives and EY points of view to explore solutions with clients
• Manage multiple viewpoints and ways to express them so that the organization benefits from different insights and ideas
• Support approach when challenged and influence senior client team members by establishing credibility related to specialized matters and technical judgment on work-in-progress
• Analyze trends/long-term plans and identify the financial implications of various business strategies
• Develop a wide and deep network across client organizations and professional bodies, developing lasting, mutually beneficial relationships with key stakeholders
• Deliver an exceptional client experience across all engagements: leverage the account management framework to build constructive dialogue with key stakeholders, maintain the right level relationships at clients, understand their business agenda, anticipate their needs and resolve critical client issues
• Develop account plans and coordinates delivery of a range of service offerings, building trust by mobilizing the right resources and facilitating consistent quality
• Drive opportunities to expand client services based on current offerings and client feedback, negotiate significant changes in scope of deliverables, and resolve disagreements around project outcomes
• Take the lead in forecasting budget issues and recommending appropriate responses
• Be a trusted advisor on 'innovation' with ability to frame key business and technology trends within the context of the client's objectives. Ability to identify the potential implications and impacts of the associated trends.
• Leverage EY’s global network, and leverage the cross-functional expertise to develop relevant enterprise architecture insights
• Interact with CXO level stakeholders and senior management levels of client organizations
• Implement the business development and sales plan as well as contribute to setting the strategic direction for the enterprise architecture practice 
• Develop thought leadership and define approaches to provide structured solutions to complex technology strategy problems of clients, by recombining existing methodologies and teams
• Managing engagement teams and providing technical leadership in the assessment, design, and management of successful IT transformation engagements in collaboration with our clients. They should provide high quality client services by directing daily progress of engagement work, informing EY leadership of engagement status, and managing staff performance

 

Domain Specific - Enterprise Architecture

 

• Understanding the business strategy & vision and translating them into enterprise-wide technology vision & strategy in alignment with strategic priorities for growth, customer experience, efficiency etc. 
• Assess the impact of the business strategy on the architecture landscape, including organization, information and infrastructure and applications
• Create business and enterprise architecture models that help clients to realize their strategy & vision with technology. Lead the creation of blueprints and roadmaps for complex and large technology environments
• Ability to analyze client’s (IT) Operating Model including the organization structure, processes and governance while developing recommendations and/or creating actionable roadmaps
• Significant experience in 1) developing architecture standards, principles, and guidelines for the enterprise; 2) governing enterprise-wide portfolio of systems / platforms as part of “Architecture Review Board’ and 3) function as guardian of the strategy and architecture to make sure that new initiatives comply with the set guidelines
• Analyzing application portfolios, identifying dependencies and common infrastructure platform components, and assessing migration feasibility. Soliciting feedback from enterprise customers and influencing future iterations of our enterprise platform. Assisting with cost/benefit modelling and creating compelling business cases/total cost of ownership studies for migration.
• Solid experience in guiding our clients through large, enterprise-wide transformation to implement their strategies and enterprise architecture. Experience working with IT leadership (e.g., CIO, IT Director) and business leadership (e.g., CFO, COO, BU leader, etc.) to help shape and guide the IT strategic and improvement agenda.

 

Domain Specific - Enterprise Architecture - Technical skills requirements

 

• 3-5 years of experience specializing in enterprise architecture, technology architecture, solution architecture and standards.
• TOGAF/ZACHMAN or equivalent certification
• Knowledge of Enterprise architecture tools such as Aris, Alfabet
• Develop reference architectures and technology blueprints based on business requirements and non-functional requirements
• Ability to identify technology standardization opportunities, specify options, weigh implementation complexities and risks to make the right technical decision.
• Experience with at least one Cloud Based Platform (Cloud Foundry, Google Cloud Platform, AWS, Azure).
• Experience architecting and implementing using Microservices, Containerization technologies (Docker etc)
• Experience guiding, designing, and assisting in implementing Service Oriented Architecture.
• Experience with and good understanding of Business Process Management, Business Rules Management Systems, Complex Event Processing systems.
• Understanding of systems infrastructure and various approaches to load balancing and fault tolerance.
• Experience in producing solution architecture diagrams, application interaction diagrams, solution blueprints, roadmaps, etc.

 

Domain Specific – IT Strategy / PMO

 

• Support waterfall and agile project management approaches/methodologies
• Monitor and track milestones and schedules; inclusive of status, dependencies, achievements, and risks/issues
• Organize and conduct escalation, blocker removal, and status meetings
• Uncover, triage, and highlight impediments impacting an on-time project completion
• Prepare content for progress reporting at different levels, project management and executive levels
• Coordinate across project stakeholders and assist with internal and external communication
• Capture and maintain project management documentation
• Capture, track, monitor, and maintain estimates for project members utilization hours (internal/external)
• Organize and execute agile ceremonies such as sprint planning, demos, retrospectives or equivalent as relevant to the project delivery methodology
• Potential certifications include:  PMP, Agile, LEAN Six Sigma, Prosci, CBPA
• Project deliverables custodianship including Project documentation, Labor estimates, Project/sprint plans, Milestone status and updates, Quarterly status review content, Action tracking, Risk and issue tracking, Sprint demo documentation, and Retrospective documentation

 

Domain Specific – IT Strategy / PMO - Technical skills requirements

 

• A bachelor’s or master’s degree in relevant domain; Computer Science, Management Information Systems, Business Information Systems or equivalent
• 3-5 years of related work experience leading business functions in at least one of the following areas: Business or technology consulting, transformation/PMO/EPMO design, target, process design and re-engineering, maturity assessment, capability roadmap development, strategy, and operations, change management, end-to-end technology implementation, data framework and automation & digital design and enablement.

 

Domain Specific – Cloud architecture and cloud migration

 

• Serve as subject matter expert on cloud strategies and cloud solution implementation projects
• Lead the delivery of implementing and maintaining complex cloud solutions (incl. public cloud offerings – AWS, Azure, Google Cloud, etc.)
• Managed or supported the management of large and complex cloud projects end-to-end from inception and requirement to operations/support
• Deep knowledge of assessing legacy applications to migrate to optimal cloud solutions based on deep analysis and provide recommendations for leading practices for migration approach
• Provide advice on which applications or workloads are suitable for running in the cloud rather than on-premises
• Experience in cloud solutions across IaaS and PaaS services including compute, storage, networking, data, analytics, DevOps, and cloud migration & modernization related services
• Experience of hybrid cloud and private cloud, cloud architecture and design patterns. Overall knowledge of OS, middleware, databases, ESB, Integration, APIs, Web services, etc.
• Deep knowledge of migrating conventional applications/ systems to the cloud
• Deep knowledge of selecting and assessing cloud solutions that meet the requirements
• Deep knowledge of most used cloud services for common cloud solutions such as AWS, Azure, Google Cloud, etc.
• Knowledge of switching on-premises infrastructure to a cloud
• Knowledge of deploying IaaS, PaaS, or SaaS Cloud solutions
• Knowledge of leading security measures/ controls for cloud-based solutions
• Apply knowledge and experience to shape services to clients and present project outputs

 

Domain Specific – Cloud architecture and cloud migration - Technical skills requirements

 

• Completed technical higher education in the field of computer engineering, computer science, electronics, information technology, and relevant industry Certification on Public Cloud/ Private Cloud Key responsibilities
• 3-5 years of experience working in a client facing role for a leading consulting or professional services company in delivery of large-scale complex cloud projects for different cloud solutions
• Industry experience of commonly used cloud solutions (AWS/AZURE/Google cloud/Etc.)
• Experience in agile development methodologies like SCRUM
• Experience working on CMMI / Agile / SAFE methodologies
• Excellent Project management experience (project scheduling, resource management, budgeting, reporting, etc.)

Domain Specific - IT services management and governance

 

• Serve as subject matter expert on IT governance, service management and policies & procedures projects
• Managed or supported the management of large and complex IT governance & service management projects end-to-end from inception and requirement to operations/support
• Deep knowledge of assessing IT governance and service management maturity including IT polices, procedures, guidelines, standards, processes, and services based on deep analysis & leading practices and provide recommendations for implementation and improvement approach
• Provide advice on which IT governance and service management framework or methodology is applicable to client environment and needs
• Experience in designing and implementing clients’ It governance and service management landscapes including contribution to IT Strategy formulation and implementation within related domains
• Deep knowledge of how IT service & governance management landscape and processes impact and integrate with different enterprise architecture layers including business, applications, data, security, integration and infrastructure
• Apply knowledge and experience to shape services to clients and present project outputs

 

Domain Specific - IT services management and governance - Technical skills requirements

 

• Completed technical higher education in the field of computer engineering, computer science, electronics, information technology, and relevant industry Certification on IT Service Management and IT Governance such as COBIT, ITIL, ISO/IEC 27001, and COSO
• 3-5 years of experience working in a client facing role for a leading consulting or professional services company in delivery of large-scale complex cloud projects covering IT governance, service management, policies & procedures, and maturity assessment
• Experience working on leading IT governance / service management tools and solutions such as ServiceNow ITSM, RSA Archer, and SoftwareAG tools
• Excellent Project management experience (project scheduling, resource management, budgeting, reporting, etc.)

 

Internal Expectations – All Domains:

 

• Take ownership for driving professional growth and leveraging coaching, learning and new experience
• Confidently and authentically present complex messages skillfully, using a variety of media and methods that build excellent relationships based on a trust
• Demonstrate influencing skills that address the varied interests and individual style of others, recognizing people have different sources of motivation and ways to achieve success
• Create a positive team environment, balancing individual initiative with team collaboration and with EY priorities, and encourage people to speak up and express differing views
• Adopt appropriate coaching techniques to meet the various needs of team members
• Assemble the right team to achieve business goals by creating the right mix of skills and the right conditions to work together effectively
• Improve commitment and engagement of team members, while focusing on the achievement of their goals
• Provide constructive feedback tailored to each person’s style and environment
• Recommend development activities tailored to each team member’s needs and learning style
• Resolve competing priorities and resource allocation issues, building collaboration across organizational boundaries

 

What we look for

 

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

 

What we offer
 

We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.