Organizational Change Management - GM Global Technical Center - Cole Engineering Center Podium

Job Description

​This role is categorized as hybrid. This means the successful candidate is expected to report to [Cole Engineering Center, Warren MI] three times per week, at minimum [or other frequency dictated by the business

Primary purpose

We are seeking a talented and passionate Organizational Change Management (OCM) professional to develop an organization and it’s deliverables to support all aspects of OCM for both IT and Business projects.

As the OCM Lead, you will develop an OCM strategy/approach for business transformation and IT projects for the Customer Care and Aftersales organization. In addition to developing the strategy, the OCM Lead will play a key role in developing the team (including both internal and external support) and lead the execution through delivery.

The ideal candidate will have a natural, human-centric approach to instructional design and development. This person will be comfortable with ambiguity and able to build strong partnerships with program/project managers, business partners, and key stakeholders. The person in this role should be a continuous learner, staying current on new approaches to adult learning methods and Change Management. With a positive and engaging approach, this role will support the business with tools and skills that help inspire and transition both the user and the business through the challenges of business transformations.

Key Elements and Focus Areas:

• Creative - Innovative problem solving and making connections internally and externally 

• Collaboration – Effective partnering and influencing skills up, down, and across the organization including global teams

• Communication – Ability to tailor message for audience at various levels of the organization 

• Advancement - Mindset that challenges conventional boundaries and looks for opportunities across all aspects of projects

• Learning Agility – Intellectual dexterity, ability to adapt, and apply learnings in constantly morphing conditions

Core Responsibilities:

• Develop an Organizational Change Management Strategy/Approach

• Lead delivery of all OCM tasks for all business and IT projects including Stakeholder Identification and Impact Assessment; Communication Plan development and execution; training curriculum development and delivery as well as managing external contracts/ resources supporting the programs.

• Lead Training Development and Delivery Approach for all projects

• Able to develop and deliver curriculum for others on how to train employees

• Assess user training needs and build corresponding capabilities

• Develop end-to-end Change training program for various business/IT projects

• Consult with PMO teams to understand program/project challenges and make expert recommendations for team training or supporting tools

• Connects and optimizes training across broad teams and multiple locations

• Measures training effectiveness for continuous improvement across the organization

• Develop statements of work where necessary to contract out OCM activities

• Actively participate in major project deployment planning and delivery to ensure on-time delivery of deployment related OCM tasks as well as to support the end users during the deployment and weeks after to ensure adoption.

• Report to executive leadership the developed strategy and progress on OCM related activities on individual projects

Additional Job Description

Qualifications

• Bachelor’s degree, preferably in Organizational Design, Development, Organizational Behavior, Organizational Change Leadership, Organizational Psychology or a related field

• Minimum 5+ years professional experience in Organizational Change Management

• Minimum 5 years’ experience in training development and/or instructional design

• Minimum 5 years’ experience designing training content & deployment strategies

• Ability to work in a complex, fast-paced setting and manage assignments with tight deadlines from multiple sources 

• Ability to anticipate risks and barriers to change efforts and delivery dates

• Strong training facilitation skills

• Agility mindset – learns quickly when facing new problems. Is a relentless and versatile learner, open to change and ambiguity

• Self-motivated and ability to work collaboratively and independently 

• Strong understanding of how people go through a change and the change process; robust experience with an established change management framework, principles, methodologies, and tools (e.g., Prosci ADKAR Model)

• Exceptional communication skills – both written and verbal, including a demonstrated ability to clearly articulate messages to various audiences

• Capable of translating sophisticated technical subject matter into easy-to-understand communications, particularly for non-technical partners

• Design Thinking experience preferred

• Change Management certification preferred

• Must be willing to travel 20% Domestically

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​