COMPLETE Program Manager, WHS - Bangalore

Job Description

Amazon's Central Program team is seeking a skilled and motivated Program Manager to assist in the tactical management and execution of the programs worldwide. This is an exciting opportunity to join a team in a huge growth area for Amazon. To place an increased emphasis on injury prevention, risk management, regulatory compliance, and supporting initiatives for the WW WHS Compliance Assurance and Governance team.

Program Manager – WHS will build processes and work with the program team across geographies and market places. We are looking for a strong leader who is passionate about managing operations, developing scalable systems, driving process improvement, and working with multiple teams. The leader will be responsible for partnering with the WW WHS team, operations team, and tech partners for the execution of the programs. By leveraging lean principles and Kaizens, this individual will build processes to drive continuous improvement initiatives to ensure risk management at sites for a safe, healthy, and engaging working environment for our Associates across the network. The person needs to work with senior leaders to create and achieve the WHS vision in alignment with Amazon’s global standards, policies, and procedures in this space. The program manager must be an effective communicator and send clear, concise, and consistent written and verbal messages. The person will be required to identify best practices and incorporate these best practices into our standards to continuously improve the processes. The person must possess excellent program management skills, a relevant operational background, and experience in data analysis. The individual must have the ability to work with cross-functional teams, including senior leadership in India and abroad.

Key job responsibilities
• Possess adequate knowledge on supervising people, running operations, worked with stakeholders in different geographies and time zones.
• Deliver on-time and ensure high quality deliverables
• Own KPIs and performance improvement initiatives in the team.
• Build strategies on the future state of program and ideate on key initiatives for program improvement.
• Work with technology teams to contribute towards development/ improvement of portals, dashboards and online tools including logic validation.
• Systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews.
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
• Prepare and deliver business reviews to the senior management team regarding progress and roadblocks
• Write comprehensive proposal/ presentation documents on program components.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

Basic Qualifications:

- · Bachelor’s degree or higher and a minimum of 4 years relevant program management experience.
- · Excellent computer skills for use of digital tools for project management, document control and data visualization (Advanced MS Excel, Sharepoint, Quicksight)
- · Strong verbal and written communication skills.
- · Strong technical aptitude in understanding data and reporting insights.
- · Competent business and technical writing skills.
- · Ability to navigate in ambiguous situations and work in a fast-paced, ambiguous and rapidly evolving environment.
- · Strong attention to detail and organizational skills.
- · Ability to prioritize in complex, fast-paced environment with multiple competing priorities.

Preferred Qualifications:

- · PMP certification.
- · Experience with Lean, Six Sigma analytical techniques (green or yellow belt)
- · Advanced ability to draw insights from data and clearly communicate them to the stakeholders and senior management as required.
- · Strong relationship building/ networking/ interpersonal skills.
- · Change agent with energy, passion and skill to drive improvements.