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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Job Details
Salesforce Industry Cloud delivers industry specific solutions to customers in Finance, Health, Consumer Goods, Manufacturing and other sectors. Industry Cloud is growing fast and as a Premier Support Engineer you will have the opportunity to build expertise in Industry Cloud products while growing your overall knowledge of the Salesforce Platform.
The ideal candidate will have a programming background, technical prowess and exceptional customer-facing skills. We work in a fast-paced environment with a focus on customer success.
Responsibilities: In your role as a Support Engineer you are the first point of contact for customers experiencing product challenges. Job responsibilities include but are not limited to:
Developing and maintaining technical expertise in assigned areas of product functionality.
Demonstrating exceptional analytical, solving, and problem-solving expertise.
Providing feature explanation and deliverability standard processes.
Leading customer expectations and the customer experience to enhance customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, maximising internal tools and partner concern teams as vital, and prioritizing and handling time effectively in a fast-paced environment.
Multitasking and performing efficiently under pressure.
Creating and curating knowledge content.
Minimum Qualifications:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
2+ years work experience in Engineering, Programming, or Technical Support
Excellent written and verbal communication skills
Experience supporting and solving one or more Customer Relationship Management Solution (such as Oracle, Salesforce, SAP, Siebel or similar)
Problem Solver with technical capability and solving skills
Ability to optimally prioritize and advance customer issues, as the need arises
Ability to multi-task and perform optimally under pressure
Preferred Qualifications:
Experience working within the Salesforce architecture
Certified Salesforce Administrator (ADM 201)
Salesforce Certified Developer (DEV 401)
Salesforce Domain knowledge including Visualforce and Apex code experience
Prior hands-on development experience, ability to read, write and debug code
Experience with database concepts, data management (RDBMS) and SQL
Knowledge of modern browser and Internet technologies: HTML/JS/Angular, CSS, JSON, Web Components, JavaScript libraries, firewalls, web servers, etc.
Experience in Healthcare, Finance, Manufacturing, Government, Non Profit, Education, or other industries
Portuguese and Spanish speaking preferred
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
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More Information
Application Details
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Organization Details
Salesforce United States of America
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