Product Investigation & Field Actions Engineer - 6th. October City CKD ASSY - 6th. October City ASSY

Job Description

• Providing remote & on-site support/assistance to GM-NAF field team as well as dealer to resolve complex technical issues and product concern
• Product Investigator of GM Egypt and allied GM product sold in North Africa Region to achieve the requirements of:
• Consumer protection laws
• GM Field action review processes including Port activities
• GM customer satisfaction objectives (Warranty, Customer survey) and brand health

• Independently carry out 'Problem Solving' responsibilities.
• Problem solving activities to achieve prompt resolution of product problems.
• Problem definition, root cause analysis, evaluation of likelihood & consequence of a reported condition by drawing upon appropriate internal and external resources.
• Operate within the guidelines of global investigations procedures and regulations.
• Develop containment and field solutions in conjunction with stakeholders DRE and other departments
• Lead the Engineering Analysis (EA); Potential Investigation Review (PIR); Open Investigation Review (OIR) and Safety & Field Action Decision Authority (SFADA) meetings
• Approve internal communication of Field action launch and ongoing status: population, cost and completion rate
• Lead and support the Global communication process on both emergent and approved field actions
• Participating in regular regional and global meetings
• Lead GMNAF communication with key stakeholders (Police, Dealers, and government bodies). Ensure technical content of GMNAF communications is accurate and appropriate
• Engineering Department Budget Controller
• Operational Excellence "OpEx" Single point of Contact

Other requirements:

• B.Sc. in Engineering, preferably in Automotive or Production Engineering, familiar with the vehicle Sub-Systems & Components.
• 2-4 Years of experience in Automotive industry & Customer care.

Skills/Job Requirements:

• Active Person Manage through system.
• Excellent ability in problem solving techniques
• High Communication Skills
• Fluent English and Arabic, both spoken and written
• Excellent command of computer skills (PowerPoint is a must)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.