Sr Analyst, CX, Card Portfolio and Partner Management - Work From Home - United States

Job Description

Remote OR Hybrid: Reporting where work can/needs to be performed / collaboration should happen. If the person lives w/n 50 miles of such a location, they are expected to come in three times a week. If they do not live within 50 miles of any of those locations, they don’t need to report in.

• This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Detroit, Warren, or Milford], you are expected to report to that location three times a week, at minimum.​

About the Role:

The position will report to the Manager, Card Business Strategy and will support management of the program P&L, delivery of all contractual items and ensure good governance of the partnership. This is an individual contributor role that will work closely with various members of the Loyalty Card Program team and the bank, as well as collaborating across GM to grow & deliver success for the program.

Specific job responsibilities include: 

• Develop and maintain documentation and artifacts to track contract adherence, deliverables, SLA’s, escalates issues and reports out as necessary
• During RFP process, ensures that business critical GM and outgoing partner bank obligations are being met until separation.
• Manages organization and running of Joint Operating Committee meetings, conflict resolution and compliance. Responsible for product / customer issue resolution.
• Supports preparation of plans for issuer change that include any obligations that arise from an amicable separation agreement, and ensure they are understood by all relevant GM internal constituents.
• Works closely with product to prepare plans to onboard new bank partner to new loyalty platform, determining dependencies and sequencing of all involved parties.

Additional Job Description

Qualifications / Requirements:  

• Bachelor’s degree
• 5+ years of co-brand program management is preferred, but similar experience in managing complex high profile partnership agreements between major brands is just as valuable.
• High EQ with excellent relationship management & influence skills, with attention to detail
• A proven & successful track record in navigating cross functional teams to achieve desired results in a highly-matrixed organization
• A demonstrated proficiency in leading, developing or supporting execution of strategic plans, including roadmap prioritization & management, creation & tracking of measurements plans, executive / senior leadership report outs, etc. 
• Comfortable executing complex projects and assignments with a high degree of autonomy, confidentiality, and accountability for results
• Ability to work independently with minimal supervision
• Operate with high level of time management and prioritization skills
• Ability to organize and plan effectively, in ambiguous and continually changing environment
• Highly developed oral and written communications skills, with focus on succinct, simple messaging
• High level of interpersonal skills to work effectively with, motivate and elicit work from others
• Must be energetic, hardworking, enthusiastic; willing to offer opinions and judgments and constructively challenge leadership
• Must be comfortable working with and at times, managing Senior Leaders and Executives within the organization
• Demonstrated ability to work in an action oriented, decision-making environment and be decisive
• Must plan and be able to anticipate risks associated with projects/tasks and have a plan to handle if encountered in highly visible live environments

COMPENSATION: The median level of salary compensation for this role is $75,000.00 to $119,800.00 Annually

BONUS POTENTIAL: An incentive pay program offers payouts based on company performance, job level, and individual performance.

BENEFITS: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

#LI-Remote #GM-Remote #LI-JN1

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​