Assistant Manager, Digital Retail Platform (DRP) - Partner Integrations - GM Global Technical Center - Cadillac Tower

Job Description

GM is developing an all-new Digital Retail Platform (DRP) that delivers an omnichannel learning, shopping, and buying experience that enables customers to buy or lease their next EV or ICE vehicle 100% online, 100% in-store or any point in between.  This posting is for the Assistant Manager, Digital Retail Platform (DRP) - Partner Integrations. 

The Assistant Product Manager reports to the Partner Integrations Manager – Digital Retail Platform.  The role supports the strategy, development, and implementation of integrations into the DRP from external 3rd party systems such as Dealer Management Systems (DMS) and Customer Relationship Management Systems (CRM) as well as internal GM system.  This person will act as a product owner for the integrations while driving alignment with internal GM stakeholders, 3rd party vendor partners, divisional objectives, and brand strategies. 

Example responsibilities could include:

• Manage DRP integration projects and enhancements including project prioritization and management, ensuring product satisfies defined business requirements, and coordinating with GMIT and vendor partners to ensure projects are delivered on time.
• Act as project lead for multi-vendor iterative projects driving schedules, timelines, and deliverables from all partners.  Represent business in technical discussions and ensure business requirements are prioritized appropriately.
• Act as a single point of contact for any issues related to DRP integrations and work with GMIT and vendor partners to address issues.
• Working with GMIT and vendor partners to provide direction on future enhancements.
• Collaborate with the broader DRP team, Digital, Data and Dealer Operations team, GMIT, and other enterprise stakeholders as needed to understand and form integration requirements and ensure systems work together seamlessly. 
• Collaborate with GM Dealers and Dealer partners to understand the dealer processes and behaviors and drive innovation into the dealer experience in the DRP.
• Ensuring projects are completed as originally scoped.
• Providing technical insight where needed.
• Flexibility to pitch in on other projects as needed.
• Support the day-to-day operations related to dealer sales forms.
• Support the GM data requirements of the DRP and drive innovation to streamline DRP processes as well as troubleshooting issues and reacting to GM data changes.
• Support the development and execution of the DRP Product Roadmap – allowing the team to innovate within the e-Commerce space and deliver cutting edge technology for our customers and dealers.
• Enhance the Dealer Sales Cloud to improve the dealer experience (DX).  This includes intuitive use, settings, and automating systems to streamline and expedite the dealer processes.
• Develop processes and work flows to streamline the dealer experience, and drive efficiencies.
• Support preparation and facilitation of GM internal leadership and brand reviews including business updates and demonstrations.
• Support relationship management of vendor partners and provide constructive feedback to maintain relations, productivity, and performance.
• Seek and act on feedback from GM dealer representative bodies and other knowledgeable dealer network SMEs to improve platform effectiveness, build dealer network support and advocacy, and drive adoption and utilization.
• Partner with other Dealer Innovation and Strategy team members to integrate and enable other retail business models and customer experience imperatives through the platform.

Background/Experiences

• 5+ years of marketing, digital and/or technology experience required.
• Bachelor’s Degree in Business, Marketing, IT, or other related focus.
• Excellent communication and presentation skills.
• Ability to communicate with multiple levels within an organization.
• Strong project management skills.
• Comfortable working in a dynamic environment with changing priorities.
• Adaptive to change and energized by leading new business initiatives.
• Builds and maintains strong relationships with diverse stakeholders and senior leaders.
• Strong problem-solving skills.
• Ability to comprehend technical concepts.
• Experience with vendor management.
• OEM experience and understanding of automotive and dealership.
• Knowledge of Dealer Management Systems (DMS), Customer Relationship Management Systems (CRM) and Dealership sales processes preferred.
• Knowledge of GM vehicle data and systems that support and process that data preferred.
• Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, & Project).
• Ability to work productively in a team environment.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​