Automotive Technical Writer - GM Global Technical Center - Champion Service Operations

Job Description

Work Arrangement:

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, Tuesday, Wednesday & Thursday, at minimum

The Role:

The Customer Care and Aftersales (CCA) Field Action Technical Writer is responsible for writing, editing, and validating service procedures and labor times for field action bulletins. This position involves working with Product Investigators, Execution Leads, Engineering, Service Engineering, Brand Quality, and service technicians in the Service Learning Center (SLC).

What You'll Do:

• Write, edit and validate service procedures for field action bulletins, include Safety, FMVSS Noncompliance, Product Emission, Customer Satisfaction, Service Update and Special Coverage bulletins.

• Schedule service time in the Service Learning Center (SLC) shop to review SFI issues with Product Investigators and Engineering. Provide service repair recommendations/evaluations for Product Investigations and Engineering.

• Review parts requirements. Order parts for service repairs performed in the SLC shop.

• Assist Global Vehicle Safety Product Investigators to acquire field parts associated with open investigations (as needed).

• Provide labor time estimates to Product Investigators for OIR.

• Establish labor time that are not published in SI.

• Address TAC inquiries about service procedure information.

• Respond to Dealer inquiries about field action bulletins.

• Complete Risk Assessments for every field action service procedure.

• Complete photography and video requirements.

• Provide image-editing and video editing software and SI training to new personnel in TAC and TSB groups.

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Strong automotive technical knowledge (e.g., ASE certification, dealership technician experience, automotive technology or engineering degree, automotive technology certificate, ASEP Program graduate)

• Strong written communication skills (e.g., experience writing service procedures, degree in technical communication, journalism, or English)

• Ability to work optimally cross-functionally and cross-culturally

• Great teammate with excellent organization and communication skills

• Bachelor’s Degree Automotive Technology or relevant automotive experience.

What Will Give You A Competitive Edge (Preferred Qualifications):

• Knowledge and understanding of GM product improvement related functions

• Authoring capability in the General Motors Global Service Authoring (GSA) system

• Knowledge and understanding of General Motors Aftersales Engineering systems and processes

• Proficient in Microsoft Tools (Word, Excel, Access, Power BI, etc.)

• Work experience in Service Engineering, the Technical Assistance Center (TAC), the Customer Assistance Center (CAC), Labor Time, Dealership, or OEM Parts.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​