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Job Description
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cadillac Tower three times per week, at minimum.
GM is progressing with the development of our all-new Digital Retailing Platform (DRP) that delivers an omni-channel learning, shopping, and buying experience and enables customers to buy or lease their next vehicle 100% online, 100% in-store or any point in between.
The DRP business team is seeking an Assistant Product Manager to help support and manage platform training including dealership requirements, tracking and monthly development of materials to align with new features/functionality. The Assistant Product Manager will also help support the Dealer Sales Cloud - focusing on enhancements and optimizations to drive dealer engagement and adoption. The Sales Cloud powers the DRP by keeping the Customer Experience (CX) and Dealer Experience (DX) in-sync and allows the dealer to manage all interactions and transactions in one place.
Responsibilities:
Reporting to the Product Manager – Digital Retail Platform, the Assistant Product Manager - Digital Retail Platform will:
Drive dealer engagement and adoption by supporting and executing high impact, high value Dealer Sales Cloud enhancements.
Work with the DRP Product Manager optimize the Dealer Sales Cloud to improve the DX. This includes intuitive use, settings and automating systems to streamline and expedite dealer processes.
Partner with internal team to support key initiatives – e.g., Order Types, CRM/DMS integrations and ensure the DX and CX complement one another.
Effectively manage and track product development through ongoing meeting management and utilization of our project management tool.
Develop a myriad of training materials and job aides to support new Sales Cloud features/functionality – educating dealer and field teams through simple and clear instructions.
Work cross-functionally with internal and external partners on product release training content and timing.
Develop and maintain processes for producing and prioritizing training materials to support GM dealer body and field representatives.
Identify training gaps and work cross-functionally to create Center of Learning courses, training plans, and in-system learning deliverables, inclusive of job aids, videos, and knowledgebase articles.
Establish training requirements and manage the process of tracking and reporting completions.
Skills and Abilities:
Highly motivated self-driven professional that excels in a fast-paced, dynamic environment
Adaptive to change and energized by leading new business initiatives
Brings structure and discipline to complex, multi-dimensional projects
Embodies a One Team approach and fosters an inclusive environment with cross-functional teams
Able to stay organized with multiple projects and tasks
Strong attention to detail and follow-up
Thrives working at the intersection of business, brand, CX and technology
Strong problem-framing and problem-solving skills
Ability to quickly react to and manage change
Strong work ethic with positive, can-do attitude
Background/Experiences
Academic (BA required, MBA or Equivalent preferred)
5+ years of experience in relevant fields including:
Digital marketing and eCommerce
Brand marketing and/or communications
Customer experience
Product management
Supplier management (agency, software)
Dealer channel / field experience (preferred)
Agency experience (preferred)
Training Development/Management experience (preferred)
Other:
Design thinking
Agile product development
IT Integrations
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
More Information
Application Details
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Organization Details
GM / General Motors
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