GBS Transformation Supervisor, Sales Service & Marketing Software Testing - GBS - Manila Shared Services 2 - Manila Shared Services 2

Job Description

The Manager, SSM Software Testing serves as a key leader in ensuring quality assurance and fit-for-use of the end software product as well as driving strategy, governance and growth of the SSM Testing Team.

As the leader of the SSM Testing team, you will be responsible for leading a team of dedicated software test professionals in Manila, Philippines. Your team will play a pivotal role in driving transformation initiatives and improving our business processes by ensuring that our software products are suitable for launch/end-use.

Your will lead a team that will:

• Understand business requirements and acceptance criteria to perform a logical test to prove the functionality.
• Create a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan.
• Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing.
• Prepare and maintain validation evidence of test status through screen shots and test case progression.
• Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution.
• Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.

Roles & Responsibilities:

You will be responsible for:

• Overseeing planning, design, execution, and reporting of tests to ensure that software meets quality standards and is free from errors or defects.
• Collaborating with other stakeholders, such as developers, project managers, and business analysts, to ensure that testing aligns with project goals and objectives.
• Establish goals for the testing team and assess the team’s progress against the goals.
• Risk management
• Train new team members in our testing methods and standards.
• Delegate testing tasks to your team.
• Automate as much of the QA and testing process as possible.
• Report out on the team’s performance to the leadership on a regular basis.

Additional Job Description

Qualifications, Skills & Knowledge:

• Minimum 10+ years of professional experience in Software Quality Assurance, Software Testing or related field.
• A Bachelor’s in Information Technology, Sales & Marketing, Business or a related field
• ISTQB or equivalent certification preferred.
• Demonstrated experience as a people leader.
• Strong client service skills, ability to listen and action the voice of the customer.
• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results.
• Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results.
• Affinity with technology and/or familiarity with analytics tools and techniques
• Highly motivated and willing to learn and take on new challenges.
• Excellent written and verbal communication skills
• Highly proficient in Microsoft Office applications
• Experience with Agile / Scrum framework is preferable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Important: Must be willing to work on NIGHT SHIFT.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.