COMPLETE Sr. Product Manager-Technical, OTS - Global Portfolio Strategy - Austin

Job Description

As a product management leader you will own ideation, design and development of next-generation cross cutting products and solution for Operations Technology Solutions (OTS) portfolio. You will understand the business impact of OTS infrastructure solutions, shows good judgment when making product/technical trade-offs, and will influence other OTS verticals (Supply Chain, Infrastructure Engineering, Field Delivery) roadmaps. You will bring perspective, provide context for current technology decisions, and guide future technology choices. You will build excellent partnerships with customers, vendors, and peers to define holistic product requirements.

Key job responsibilities
Product Management: Leveraging your strong foundation in product management principles and methodologies, you will be performing data analysis, competitive analysis, product strategy, road mapping, and prioritization of features for OTS products and solutions.
Unified user experience: Understand user needs by conducting user research, gathering feedback via and Voice of Customer (VOC) mechanisms. Work closely with product and engineering teams to build a unified user interface to streamline user experience.
Communication and Collaboration: Communicate product visions, goals, and requirements to diverse stakeholders, including senior management, OTS verticals, and OTS customers. Facilitate collaboration among cross-functional teams to ensure smooth product development.

About the team
Operations Technology Solutions (OTS) is the invisible scaffolding empowering and protecting Amazon's global operations. We delight our customers with flexible, low touch, and cost-efficient IT network, wireless, and end-user devices featuring unparalleled resilience and security. To scale our reach and remove technology barriers for customers, we leverage data, analytics, and automation. We obsess over continuous improvement in our people, process, and technology to enhance customer experience while maintaining stability, security, and speed to market for the largest operations network in the world.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Charlotte, TX, USA | Nashville, TN, USA | Seattle, WA, USA | Sumner, WA, USA

Basic Qualifications:

- Bachelor's degree
- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
- Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in technical product management, program management or engineering
- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making
- Technical Expertise: Strong technical background in various technologies and systems, including operating systems, databases, network infrastructure, virtualization, and cloud computing (AWS). Able to evaluate and select appropriate technologies for specific requirements.
- Analytic and Strategic Thinking: Analyze data, performance metrics and business requirements to make data driven decisions, develop network strategies and drive continuous improvements.

Preferred Qualifications:

- Experience performing statistical analysis of data using SQL, Excel and other tools
- Experience in building and driving adoption of new tools
- Experience with technologies like Hadoop, Rules based systems and Machine learning

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.