COMPLETE Technical Support Engineer 2 - Lehi

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Description 

Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe a place where you can do and be your best. 

     

Experience A Day in the Life at Adobe. 

Position Summary 

Technical Support Specialists provide accurate and timely technical support to Digital Marketing customers via telephone, email and live chat. They manage support issues of a complex and technical nature with varying degrees of priority. Technical Support Specialists address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner.   

Responsibilities 

• Provides technical support via telephone, email and live chat  
• Educates customers on the use of Digital Marketing products 
• Assists in testing new and enhanced products 
• Manages projects professionally and within stated timelines 
• Accurately records and maintains incidents in accordance with department standards  
• Assists Engineering and Implementation staff in resolving product issues 
• Validates and reports customer submitted bug reports Participates in department team meetings 
• Support sustainable & scalable software solutions for Adobe's largest customers 
• Manage simultaneous projects of varying sizes & durations 
• Ensure customer satisfaction is attained and drive revenue for this growing Solutions Engineering team. 
• Assists in special projects and other duties as assigned 

Requirements 

• Bachelor's degree in computer science or related field 
• At least two years’ experience in a customer support or technical customer support environment, preferably in a high- tech setting 
• Excellent communication skills, both written and verbal 
• Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals 
• Strong working knowledge and understanding of HTML, XML, JSON, JavaScript, Perl, REST APIs and web protocols 
• Experience using web analytics tools (e.g., Test & Target, SiteCatalyst, etc.) a huge plus!
• Extensive knowledge of MS Office, email, and how the Internet and websites  work 
• Knowledge of Internet Marketing 

Perks 

• Industry-competitive salary. 
• Comprehensive medical, dental and vision plans. 
• Generous time off, including 4 weeks of paid sabbatical after 5 years. 
• $10,000 educational reimbursement per year. 
• Generous 401-K company match of 50 percent of the first 6 percent of eligible compensation. 
• Generous commuter benefit. 
• Meaningful and challenging work. 
• Uniquely open and informal environment. 
• And much more… 

Adobe has been a pioneer and innovator throughout its history and is recognized as one of the Top 100 Best Global Brands according to Interbrand. Adobe’s dynamic working environment is also well known and has received awards throughout the globe. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the company’s success.  

  

Build careers that change the world. Download the Adobe Life digital magazine and discover what our employees are saying about their career experiences at Adobe. 

  

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace. 

  

About Adobe United States 

  

Adobe has over 5,800 employees in the U.S. and is headquartered in San Jose, California, with other office locations nationwide. 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $55,300 -- $117,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.