COMPLETE Technical Program Manager III, AWS SOC, Operations, IT, & Support Engineering - Herndon

Job Description

The Amazon Web Services (AWS) Security Operations Center (SOC) is expanding operations to support the growth of our data centers and related security functions. AWS SOC is seeking a process-focused TPM to build upon and expand our existing systems that are fundamental to running a 24/7 support operation with best-in-class physical security response. The AWS SOC conducts security system monitoring and response to a substantial portfolio of emergent time bound security alarms and incidents. Alarm monitoring, response, adjudication, and triage operations are delivered in collaboration with partner security operations teams and stakeholders globally. As TPM for an AWS Security SOC the candidate will interface with cross-functional engineering and operations stakeholders to build upon SOC solutions and workflows for improved optimization.

An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You must have a proven record of accomplishment in operations room/center dispatching, SOC data center security operations, physical security, customer service; and possess excellent verbal and written communication skills with the ability to multi-task. You should demonstrate good judgement and critical thinking while also being able to follow SOC tasks and procedures utilizing discretion at all times. The AWS SOC is a 24/7/365 operation and shift work will be required to include days, nights, weekends and holidays.


Key job responsibilities
As an AWS Security SOC, TPM you will interface with cross-functional engineering and operations stakeholders to build or improve upon SOC solutions that will be used by the Security Operations Center customers. You will have the ability to operate in the intersection of strategic and tactical initiatives, as needed by the Leadership team. You will be able to operate with autonomy, using your experience and judgement as you guide your path through ambiguity. You will be working on initiatives to help build and analyze our workflows for optimization.

In this role you will:
- Enable transparency and decision-making across AWS executive leadership by providing critical communication and clear status of the security initiatives you own.
- Create new support workflows and make suggestions to improve efficiency and effectiveness
- Identify and drive technical and business projects to improve upon Amazon Security Operations Technologies
- Drive project execution while making trade-off recommendations, understand the technical challenges, enable solutions, report on status, and resolve blocking issues.
- Document existing support processes to identify opportunities for improvement and automation/self-service.
- Collect and analyze the team's performance and delivery of data, taking action regarding responses, and reporting to the organization.


A day in the life
Depending on the organization, team TPMs can wear many hats. But their primary responsibility is to coordinate and help develop solutions or processes to ensure that what we are building meets the customer's needs. They specify the project’s constraints and ensure communication channels are clear. They help the team focus on the end goals and navigate setbacks. TPMs need to be able to negotiate and build consensus across groups, help define project requirements and success criteria and schedule/coordinate the efforts of disparate groups with different views. They research ideas and issues, locate resources, facilitate discussion and keep the ball rolling.

About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA

Basic Qualifications:

- Bachelor’s degree in a related technical disciple or security field
- 6+ years of Program Management experience for technical initiatives
- 5+ years interfacing with technical, engineering or security teams
- Experience managing programs across cross-functional teams, building processes and coordinating schedules
- Competent in a variety of project management tools to build roadmaps and plans: Asana, Playbook, MS Project
- Familiarity in the area of Process Improvement or Process Engineering

Preferred Qualifications:

- Demonstrated Project Management and Lean Six Sigma experience.
- 3+ years of technical experience, Hardware and/or Software background.
- Experience defining KPIs and providing analysis used to drive business decisions and reporting to strategic decision makers
- Master Degree or Advanced technical degree
- Professional Certification in Project Management and/or Security
- Good understanding of Data Center Security Operations
- Experience working within a Security Operations Center or Incident Response organization
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.