COMPLETE Talent Care Advisor with French

Introduction
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities
Working in our Talent Care Center, the Talent Care Advisor serves as the candidate’s concierge throughout the hiring process and partners closely with hiring managers, recruitment team members and third-party vendors to ensure that all candidates have been processed accurately and expediently. The TCA ensures that candidates are informed and comfortable throughout the recruitment process to drive a positive candidate experience, up until their first day of employment. The TCA manages many administrative tasks involved in the recruitment process such as interview scheduling, logistics, travel arrangements, job posting, offer contract generation, pre-employment checks, on-boarding processes, systems management and reporting. The TCA may extend offers for certain roles and manage any pre-employment check variance resolution required. The TCA is responsible for ensuring that appropriate stakeholders are updated on candidate status and outcomes of the offer/pre-employment checks and on-boarding process.

Responsibilities:

• Act as the point of contact for the candidate for updates, feedback and queries during the recruitment process.
• Organizes logistics, scheduling and travel arrangements as needed for interviews with candidates and the interviewing team.
• Supports requisition creation/approval process as required.
• Posts job adverts on sourcing channels.
• Extend offers to candidates for certain roles.
• Generates and send out offer letters/packages to candidates, ensuring all required internal approvals are in place.
• Initiate required pre-employment checks, including liaison with any third-party vendors.
• Resolve any pre-employment check variations with the candidate and any third-party vendors.
• Initiate and/or action onboarding activities.
• Ensure all parties are updated on candidate offer acceptance and progress through each stage of the background verification and on-boarding process.
• Communicate the decision of the candidate to all recruitment support groups
• Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
• Keep systems updated and send out status notifications as required.

Required Technical and Professional Expertise

• Good working proficiency in computer skills and MS Office.
• Fluency in English and French.

Preferred Technical and Professional Expertise

• At least 1-year experience in an administrative or customer care environment.