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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

BT Training, Senior Analyst

Location: Dallas, TX, Indianapolis, IN, Atlanta, GA
 

About the Company:

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
 

Position Description:

Do you thrive in a fast-paced, highly collaborative environment? Do you get excited about helping people understand and adopt innovative new technology? We are seeking a learning and development professional who has a passion for upskilling employees within an organization through the development of learning and enablement programs to join our Business Technology Training team.

In this position you will be responsible for supporting and/or driving the strategy, design, development/coordination, and implementation of trainings and other enablement that improves the skills and knowledge of BT employees. This role collaborates with various BT and CIO teams and leaders to identify training needs, create or source training content, and deliver and measure engaging and effective trainings.
 

Here’s what you’ll be doing:

• Support the development of the strategic vision and roadmap to enable BT learning programs to be relevant, actionable, measurable, and predictable
• Collaborate across BT to conduct training needs assessments, identifying skill gaps and training requirements for end-users across the organization
• Develop and maintain comprehensive training programs that align with the organization's strategy and business objectives; this includes crafting training curricula, course outlines, and training materials for different skill levels and job roles
• Facilitate engaging and interactive training sessions through various delivery methods, such as instructor-led training, virtual sessions, workshops, e-learning modules, and on-the-job training; adapt training approaches to cater to different learning styles and audiences
• Implement training evaluation methods, collect feedback from participants, and analyze training effectiveness; continuously improve training programs based on feedback and performance metrics
• Review content with vendors for applicability/relevance to BT employee needs and maintain existing relationships with external training vendors that deliver specialized training programs or certifications
• Manage external learning platform licenses to support BT employee training needs
• Coordinate and maintain core instructor (vendor) led course offerings based on needs of the organization
• Work within the parameters of an established budget and provide input for annual budget planning process
• Stay current with the latest trends and advancements in IT and training methodologies; incorporate standard processes and innovative training techniques into the training programs
• Leverage data from a range of data sources and learning platforms to identify broader learning and development needs (e.g., discussion with ES Business Partners, employee surveys, and change management initiatives)

Here’s what we’re seeking:

• 5+ year’s work experience in training needs analysis and curriculum development preferably in a technical or professional services environment
• A passionate, motivational, and confident communication style which is reflected in work efforts, communications, facilitated discussions and other presentations
• Strong understanding of latest training industry developments, innovations, and techniques
• Data-driven approach that seeks quantitative and qualitative evidence to uncover needs and measure impact
• Creative, out-of-the-box thinker when it comes to learning and career development
• Consistent track record of managing multiple stakeholder viewpoints and priorities and collaborate cross-functionally
• Bachelor of Science (BS) OR Bachelor of Arts (BA) Degree or equivalent work experience

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