COMPLETE SRE

Introduction
The IBM AI Applications business unit is seeking talented and motivated SRE/DevOps professionals to work on the Maximo family of products. In this role you will closely collaborate with the broader SRE team to design and implement the cloud deployment of Maximo set of products on AWS. Support production customers in operational task such as upgrades, maintenance and infrastructure issues, where planned production maintenance is done on planned weekends. Work on a daily basis with Product Owners, Architects, Release Managers and SRE Manager. Proactively seek for improvements opportunities and innovation that matters by learning new technologies and methods that can positively impact the products.

Your Role and Responsibilities
The IBM AI Applications business unit is seeking talented and motivated SRE/DevOps professionals to work on the Maximo family of products. In this role you will closely collaborate with the broader SRE team to design and implement the cloud deployment of Maximo set of products on AWS. You are expected to lead the problem resolution process through analysis and troubleshooting, to deploying workarounds or fixes. This job role skill set specializes in performing problem determination and problem source identification in software environments. Responsibilities include problem analysis, using troubleshooting techniques, provide advice and guidance to clients regarding the use of software, IBM technical resources and tools to answer client questions and respond to client requirements in a timely manner. Software environments include middleware, IBM software solutions, operating systems, programming languages, database management systems, packages, development tools, etc. In support of various client requests, you will need to manage change management processes for client requests during the assessment, scheduling, approval, implementation followed up by verification stages. As part of the Spotify agile model, you will need to operate in a very focused Squad based teams operating with a dedicated focus on clients. This role does require on-call rotation as per a predefined schedule and additionally most Production environment maintenance is completed on a pre-defined weekend schedule. In addition, you will need to apply SRE Principles, proactively seeking improvements, opportunities and innovation by learning new technologies and methods that can positively impact the products and the level of service provided to our client base.

Required Technical and Professional Expertise

• 5+ years of experience supporting Maximo, including Installs, upgrades, middleware support
• Existing knowledge of SQL and Linux based operating systems is preferred
• 5+ years of experience in SRE/DevOps
• Extensive experience in managing the applications on AWS
• Good Understanding of Security on Cloud based applications
• Deep Understanding of Networking concepts on Cloud, like VPCs, NLB/ALB, Content Delivery on AWS
• Experience in building CI/CD pipelines for large scale application on AWS
• Good Understanding about AutoScaling on AWS
• Experience in migrating & supporting the applications on Kubernetes
• Strong background in deployment management tools and automation using Ansible.
• Excellent analytical & problem solving skills
• Excellent communication skills to work with customer on problem solving
• Expected to participate in regular weekly and weekend on-call rotation - every 7 business days and every 7th weekend - covering EU Geographical region.

Preferred Technical and Professional Expertise
Additional Requirements:

• Ability to work effectively with cross-functional teams
• Excellent communication, interpersonal and documentation skills
• Experience with cloud native technologies like Kubernets and Docker
• AWS -SES (Simple Email Service)
• AWS storage - S3/EBS/EFS
• AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin
• Open Shift, Keberntess and Cleusterin knowledge - an asset
• SRE Certificaiton complete or in progress would be an asset
• Demonstrates a deep understanding of Networking, CI/CD, Automation and large cluster management and automation.