COMPLETE Release Readiness Program Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Slack on a mission to make your working life simpler, more cheerful, and more productive. We are looking for an experienced Release Readiness Program Manager to lead our customer success go-to-market (GTM) motion for new product and feature launches. As the Release Readiness Program Manager, you will collaborate cross-functionally to ensure customers successfully adopt new products and features. 

Do you want to work alongside some of the most hardworking and multifaceted people in the industry? If so, Slack just might be the place for you.

Responsibilities:

• Work closely with product management, customer success, sales, and marketing to understand the product roadmap, upcoming releases and define GTM needs

• Create and handle the customer success product launch approach for new features and capabilities.  This includes defining the GTM strategy, requirements, success metrics, and risks

• Develop and handle integrated programs, execution plans, communication plans and campaigns to promote awareness and drive excitement for releases

• Matrix-lead numerous cross-functional working groups including, but not limited to: Product Managers, Product Marketing, CS Enablement, Digital CS, Success Managers, Success Guides, Success Architects, Customer Advisory Board, Voice of the Customer, and Customer Champions

• Evangelize new products across Slack and Salesforce.  Cultivate champions within the company, and directly with customers

• Collaborate with customer success management on developing success plans and playbooks

• Author enablement content and training programs to drive adoption of new capabilities

• Report project progress and/or risks to the appropriate management channels and call out issues, as necessary, according to the work plans

• Analyze product usage data to measure launch outcomes and iterate on program effectiveness

• Continuously refine launch methodology to scale and optimize release readiness programs as we scale -- demonstrating Salesforce resources where appropriate.

Requirements:

• 5+ years experience in customer success, sales enablement, product marketing or related role

• Strong project management skills with ability to handle complex, highly cross-functional programs

• Data-driven attitude with ability to synthesize insights and resolve success metrics

• Excellent communication and presentation skills

• Good listener, willing to receive and act on customer and field feedback 

• Proven ability to engage with multiple levels of stakeholders

• Track record of thriving in unstructured environments

• Passion for enabling customers and promoting product adoption

• Experience managing enterprise software releases strongly preferred

• Bachelor's degree in business, marketing or related field

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Colorado-based roles, the base salary hiring range for this position is $115,100 to $158,300.

For Washington-based roles, the base salary hiring range for this position is $115,100 to $158,300.

For California-based roles, the base salary hiring range for this position is $126,600 to $174,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.