COMPLETE Technical Account Manager, Strategic Accounts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Account Manager, Strategic Accounts in Atlanta, GA:

Job Duties: Help customers achieve their technical goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce. Identify key industry business process areas for opportunity to use the Salesforce platform. Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs. In support of the Customer Success Strategy and Success Manager, supervise and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews. Proactive liaison and focal point into Salesforce Technology and Product teams and Technical Support Team, to address product feature/technical hurdles. Provide timely account or issue executive level summary status reports both internally and to the customer. Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions Recommend appropriate Success Cloud offerings (e.g. Salesforce Services, Accelerators, etc...). Contribute and collaborate internally to the Salesforce team, share knowledge and standard methodologies with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas. Telecommuting is an option. 

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering (any field), or closely related quantitative discipline, and two (2) years of experience in job offered or related field, OR Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering (any field) or closely related quantitative discipline and five (5) years of progressively responsible experience in job offered or related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) SQL; (2) Apex; (3) Visualforce; (4) Shell Script; (5) HTML; (6) CSS; (7) REST; and (8) SOAP. Any suitable combination of education, training and/or experience is acceptable. Education, experience and criminal background checks will be conducted. Telecommuting is an option. 

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job #19-6419. Salesforce is an Equal Opportunity & Affirmative Action Employer. Education, experience and criminal background checks will be conducted.

#LI-DNI

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.